West Gables Health Care Center
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 422 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional rehabilitation program and dedicated nursing staff. Families should feel confident in the quality of care, though it is always wise to maintain open communication with the case management team regarding specific dietary or personal needs.
Google Reviews
Google Reviews
422 reviews on Google“West Gables Health Care Center receives overwhelming praise for its rehabilitation services, with numerous residents highlighting the professionalism and dedication of the physical therapy and nursing teams. Families and patients frequently commend the staff for being attentive, compassionate, and effective in helping patients regain mobility and independence. While the facility is highly regarded for its care, one reviewer noted minor issues such as occasional noise and missed menu items.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Attentive and compassionate nursing staff
- Engaging and varied daily activities
- Professional and supportive case management
Concerns
- Occasional noise and minor operational lapses like missed menu items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how they work with residents to regain their strength?
- 2The nursing staff seems to receive so much praise for being attentive; how do you ensure that level of compassion stays consistent across all shifts?
- 3What kind of variety can we expect in the daily activity calendar to keep residents engaged and social?
- 4Since we want to ensure everything runs smoothly, how does the facility manage meal service and dietary requests to avoid any missed items?
- 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?
- 6We noticed you are very active in responding to feedback; how does the administration typically use resident or family suggestions to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are miracle workers and the nurses and staff are truly angels. This place is a Godsend.”
“The nursing staff and case worker and therapists treated her and my family with excellent care. We are thankful for their compassion and understanding during this trying time.”
“The therapy team as a whole was amazing, from Wesley to Albert and especially Pierre it was a pleasure to have them push my uncle each and every day to physically heal and get his life back to what it use to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Gables Health Care Center has a mixed inspection record with 12 deficiencies across 4 surveys, including one complaint filed by families regarding accident prevention and supervision. The facility has recurring issues with food safety and dietary services, appearing in multiple surveys, along with problems in environmental safety and resident assessments. All identified deficiencies have been corrected by the facility according to federal records.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 11, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 2, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Dec 15, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
West Gables Health Care Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 8 of 80 (Best)
Ownership & Management
Owners
West Gables Holdings LLC
Owner · Organization
Skilled Venture LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
422 reviews from families & visitors
Official Website
Visit westgableshealthcare.com
Medicare data downloads
Original nursing home datasets
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