Palmetto Subacute Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 290 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective physical therapy programs. However, families should be extremely cautious regarding staffing ratios; we strongly recommend visiting during off-hours and weekends to observe response times and asking management specifically about their protocols for medication management and patient hygiene assistance.
Google Reviews
Google Reviews
290 reviews on Google“Palmetto Subacute Care Center receives a high volume of positive feedback praising its cleanliness, professional therapy teams, and compassionate nursing staff. However, a recurring pattern of critical reviews highlights serious concerns regarding understaffing, neglect of basic patient needs, and poor communication during medical emergencies. Families should be aware that while many report excellent rehabilitation outcomes, others describe significant lapses in care quality and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Professional and attentive nursing staff
- Helpful administrative and front-desk team
Concerns
- Understaffing leading to slow response times for patient needs (mentioned by 7 reviewers)
- Neglect of basic hygiene and toileting assistance (mentioned by 5 reviewers)
- Poor medication management and communication (mentioned by 4 reviewers)
- Inadequate feeding assistance for dependent patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into daily operational improvements?
- 2Given that medication management is a key focus for your clinical team, what specific protocols are in place to ensure accuracy and timely administration for residents?
- 3How does the nursing team balance the high volume of care needs to ensure that residents requiring assistance with daily hygiene or toileting receive prompt support?
- 4For residents who need help during mealtimes, how do you ensure they receive the necessary attention and support to maintain their nutritional intake?
- 5With your strong reputation for physical and occupational therapy, how do these programs integrate with the daily lifestyle and social activities offered to residents?
- 6What is your facility's process for communicating changes in a resident's health status or medication adjustments to family members?
Personalized based on this facility's data
Key Review Excerpts
“My mother has officially been a resident for over a year. It is one of the hardest decisions in the entire world to place a loved one in a nursing home... but this place is truly filled with the most compassionate and loving team.”
“The problem is that is only one assistance nurse, she has to serve the food, collect the trays, bath the patients. If you need to go to the bathroom, you need to wait 40 minutes.”
“My mother was admitted to this facility after a serious health ordeal. Right from the start, I had concerns about the quality of care, and unfortunately, my worst fears were confirmed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palmetto Subacute Care Center has a pattern of recurring medication management issues across multiple surveys, with pharmacy service deficiencies appearing in 2022, 2023, and 2024 inspections. The facility also shows repeated problems with quality of care and resident assessment. One family complaint in 2025 involved accident prevention and supervision concerns. While all deficiencies show correction dates, the recurring nature of medication and care planning issues suggests ongoing challenges with maintaining consistent standards.
Feb 4, 2026Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install an approved automatic sprinkler system.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 24, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Ownership & Operations
Who Operates This Facility
Palmetto Subacute Care Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 34
Ownership & Management
Owners
Einhorn, Neal
Owner
Friedman, Mark
Owner
Schwartz, Eliezer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
290 reviews from families & visitors
Official Website
Visit palmettosubacute.com
Medicare data downloads
Original nursing home datasets
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