See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

West Delray Nursing & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

16200 S Jog Road, Delray Beach, FL 33446120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 145 Google reviews

5
4
3
2
1
West Delray Nursing & Rehab Center Nursing Home in Delray Beach, FL — Street View
Street View

Watch West Delray Nursing & Rehab Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (19 vs median 6.0)
  • High RN turnover (63%)

Bottom 25% in FL · Meets national RN staffing standard · Worst in EXCELSIOR CARE GROUP chain · $39,841 in fines

Source: Medicare data

What this means for your family

This facility has a strong rehabilitation department that many patients find effective for recovery. However, the recurring reports of slow call-button response times and inconsistent night-shift care are significant concerns; we strongly recommend visiting during off-hours and speaking with current residents' families to gauge the reality of daily care.

Google Reviews

Google Reviews

145 reviews on Google
West Delray Nursing & Rehab Center receives highly polarized feedback, with many families praising the facility for its effective rehabilitation programs and clean environment, while others report severe neglect and poor communication. While some reviewers highlight specific nurses and therapists as compassionate and professional, a significant number of negative reviews cite long wait times for call buttons, hygiene issues, and concerns regarding medication management.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean6.0Activities7.0Meds3.0Memory2.0Comms4.0Value2.0

Strengths

  • Effective rehabilitation and physical therapy programs
  • Clean and well-maintained facility
  • Helpful and responsive admissions and administrative staff
  • Compassionate individual nursing staff members

Concerns

  • Slow or non-existent response to call buttons (mentioned by 12 reviewers)
  • Poor hygiene and lack of cleanliness in patient rooms (mentioned by 7 reviewers)
  • Understaffing, particularly on nights and weekends (mentioned by 6 reviewers)
  • Missing personal belongings and clothing (mentioned by 4 reviewers)
  • Medication errors or failure to administer medication (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(9)'18(7)'20(20)'22(7)'24(3)'26(24)

Distribution · 138 analyzed

5
88
4
5
3
5
2
2
1
38
16 reviews posted between Feb 25, 2026Feb 26, 2026 · 16 were 5-star

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that rehabilitation and physical therapy are highlighted as strengths here, how do you integrate those programs into a resident's daily routine?
  • 2I noticed some concerns regarding response times for call buttons; could you walk me through your current protocol for ensuring residents receive timely assistance, especially during evening and weekend shifts?
  • 3What specific measures are in place to ensure that personal belongings and clothing are tracked and safely managed for residents?
  • 4Since medication management is a critical priority, what steps do you take to ensure accuracy and consistency in the administration of daily prescriptions?
  • 5How does your team maintain the cleanliness and hygiene standards of individual patient rooms on a daily basis?
  • 6With memory care being a specialized area, what specific activities or engagement programs do you offer to support residents in that unit?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff have been great. My SO feels like he was taken care of better here than at the other 5 Star facility. Everyone is friendly. The nursing staff have been incredible. Rehab is spot on.

Long-term resident's family · 2026★★★★

They ignore the patient's help button. Ask 2x for the spilled food on the floor to be cleaned up. NEVER done! Nursing desk..almost never manned. You have to find someone.

Family member · 2026☆☆☆☆

The care, support and treatment I received were outstanding. The professionalism and kind concern given to me more than adequately prepared me to return to my normal life.

Rehab patient · 2025★★★★★
Source: 145 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
66%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

3

measures

Mixed Results

8

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
19.4%
FL
11.5%
Palm beach
8.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.5%
FL
15.0%
Palm beach
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Mixed vs Avgs
Here
3.1%
US
12.1%
FL
4.1%
Palm beach
2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.1%
Mixed vs Avgs
Here
15.1%
US
15.3%
FL
10.6%
Palm beach
7.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
15.4%
FL
8.7%
Palm beach
12.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.7%
Mixed vs Avgs
Here
9.7%
US
14.4%
FL
9.1%
Palm beach
7.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.1%
Mixed vs Avgs
Here
89.1%
US
79.7%
FL
94.7%
Palm beach
95.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.7%
Mixed vs Avgs
Here
88.7%
US
81.8%
FL
94.8%
Palm beach
93.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
FL
1.5%
Palm beach
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
3penalties
Well above state avg (7.3)
4 complaint-triggered
$39,841 in fines

Families have filed complaints triggering four deficiencies, including concerns about pressure ulcer care and financial management. This facility shows recurring problems with medication management, resident care quality, and maintaining a comfortable environment across multiple surveys. While the facility reports correcting all identified issues, the pattern of repeated deficiencies in similar care areas suggests ongoing operational challenges families should investigate during visits.

Jun 16, 2025Complaint
2
0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Mar 12, 2025Routine
21
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 30, 2023Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Nov 30, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jul 28, 2022Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Mar 12, 2025

$4,147

Fine

Mar 12, 2025

$4,979

Fine

Nov 30, 2023

$30,715

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Delray Nursing & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Excelsior Care Group

Chain Size

33 facilities nationwide

Chain avg rating: 2.6/5 · Rank 26 of 32 (Worst)

Ownership & Management

Owners

West Delray Intermediate Opoc Holdco LLC

Owner · Organization

100%

Flnho Capital Group LLC

Owner (parent company) · Organization

Palm Beach Health Partners LLC

Owner (parent company) · Organization

Fischl, Mayer

Owner (parent company)

Key personnel

Merchant, DeneshaW-2 Managing EmployeeLanda, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call