West Delray Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 145 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 6.0)
- High RN turnover (63%)
Bottom 25% in FL · Meets national RN staffing standard · Worst in EXCELSIOR CARE GROUP chain · $39,841 in fines
What this means for your family
This facility has a strong rehabilitation department that many patients find effective for recovery. However, the recurring reports of slow call-button response times and inconsistent night-shift care are significant concerns; we strongly recommend visiting during off-hours and speaking with current residents' families to gauge the reality of daily care.
Google Reviews
Google Reviews
145 reviews on Google“West Delray Nursing & Rehab Center receives highly polarized feedback, with many families praising the facility for its effective rehabilitation programs and clean environment, while others report severe neglect and poor communication. While some reviewers highlight specific nurses and therapists as compassionate and professional, a significant number of negative reviews cite long wait times for call buttons, hygiene issues, and concerns regarding medication management.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Clean and well-maintained facility
- Helpful and responsive admissions and administrative staff
- Compassionate individual nursing staff members
Concerns
- Slow or non-existent response to call buttons (mentioned by 12 reviewers)
- Poor hygiene and lack of cleanliness in patient rooms (mentioned by 7 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 6 reviewers)
- Missing personal belongings and clothing (mentioned by 4 reviewers)
- Medication errors or failure to administer medication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that rehabilitation and physical therapy are highlighted as strengths here, how do you integrate those programs into a resident's daily routine?
- 2I noticed some concerns regarding response times for call buttons; could you walk me through your current protocol for ensuring residents receive timely assistance, especially during evening and weekend shifts?
- 3What specific measures are in place to ensure that personal belongings and clothing are tracked and safely managed for residents?
- 4Since medication management is a critical priority, what steps do you take to ensure accuracy and consistency in the administration of daily prescriptions?
- 5How does your team maintain the cleanliness and hygiene standards of individual patient rooms on a daily basis?
- 6With memory care being a specialized area, what specific activities or engagement programs do you offer to support residents in that unit?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff have been great. My SO feels like he was taken care of better here than at the other 5 Star facility. Everyone is friendly. The nursing staff have been incredible. Rehab is spot on.”
“They ignore the patient's help button. Ask 2x for the spilled food on the floor to be cleaned up. NEVER done! Nursing desk..almost never manned. You have to find someone.”
“The care, support and treatment I received were outstanding. The professionalism and kind concern given to me more than adequately prepared me to return to my normal life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
3
measures
8
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four deficiencies, including concerns about pressure ulcer care and financial management. This facility shows recurring problems with medication management, resident care quality, and maintaining a comfortable environment across multiple surveys. While the facility reports correcting all identified issues, the pattern of repeated deficiencies in similar care areas suggests ongoing operational challenges families should investigate during visits.
Jun 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Mar 12, 2025Routine21
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 30, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nov 30, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 28, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Mar 12, 2025
$4,147
Fine
Mar 12, 2025
$4,979
Fine
Nov 30, 2023
$30,715
Ownership & Operations
Who Operates This Facility
West Delray Nursing & Rehab Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 26 of 32 (Worst)
Ownership & Management
Owners
West Delray Intermediate Opoc Holdco LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Palm Beach Health Partners LLC
Owner (parent company) · Organization
Fischl, Mayer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit westdelrayhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Avante at Boca Raton, INC.
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