West Carroll Care Center, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · $54,806 in fines
What this means for your family
While some families have reported positive experiences, the facility has received very concerning reports regarding hygiene and medication safety in recent months. We strongly advise families to conduct unannounced visits and closely monitor the care of their loved ones, specifically verifying that medication protocols are being followed correctly.
Google Reviews
Google Reviews
12 reviews on Google“West Carroll Care Center receives highly polarized feedback, with recent reviews highlighting a sharp divide between general praise for staff kindness and severe reports of neglect. Families have raised critical concerns regarding hygiene, medication administration errors, and a lack of responsiveness to basic resident needs. While some visitors report a welcoming environment, others describe a facility struggling with management oversight and poor care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Welcoming and comfortable environment
- Helpful support from specific employees
Concerns
- Poor hygiene and lack of room cleanliness (mentioned by 2 reviewers)
- Medication administration errors and negligence (mentioned by 2 reviewers)
- Slow response times for resident assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on maintaining a pristine environment, what is your current daily protocol for room housekeeping and deep cleaning schedules?
- 2Could you walk me through the specific safety checks and double-verification processes you have in place to ensure accuracy during medication administration?
- 3With a capacity of 80 residents, what is your system for monitoring call lights to ensure that staff can respond to resident needs in a timely manner?
- 4I’ve heard wonderful things about individual team members here; how do you foster that same level of compassionate, attentive care across your entire nursing staff?
- 5How do you keep families updated on their loved one’s health status, and what is the best way for us to communicate with the care team regarding daily concerns?
- 6What types of daily activities or social programs are currently being prioritized to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“Her room is never clean, 2. She has to wait forever to be cleaned, 3. I found out that the aides place their personal belonging in her room and her refrigerator, 4. They never provide her with routine hair and skin care.”
“I spent a yr in this place 😞 and it was one of the worst yrs of my life the people running this place Yvonne and Brian are clueless and neither do there jobs”
“Her meds were left on her tray, but the med tech on duty signed off stating that she administered her meds to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, with serious concerns about resident safety, abuse protection, and accident prevention appearing repeatedly. The facility shows persistent issues with care planning, nursing staffing, medication management, and safety hazards, with problems continuing through recent inspections in 2025. While the facility has provided correction dates for all deficiencies, the pattern of complaint-triggered investigations and recurring safety issues warrants careful consideration before placement.
Aug 13, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Feb 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 14, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 18, 2025
$16,663
Fine
May 7, 2024
$16,452
Fine
Apr 25, 2024
$8,886
Fine
Jan 3, 2024
$12,805
Ownership & Operations
Who Operates This Facility
West Carroll Care Center, INC
for profit
Ownership & Management
Owners
Morris, Raymond
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit carrollrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.