Carroll Health and Rehab LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 7)
- High staff turnover (55%)
Bottom 25% in LA · Critically understaffed (RN) · $57,390 in fines
What this means for your family
While some families report positive experiences, the recent, detailed reports of medication errors and poor hygiene are deeply concerning. We strongly advise families to conduct an unannounced visit and specifically observe the cleanliness of resident rooms and the responsiveness of staff before choosing this facility.
Google Reviews
Google Reviews
12 reviews on Google“Carroll Health and Rehab LLC receives highly polarized feedback, with a significant divide between brief, glowing praise and detailed, critical accounts of neglect. Families reporting negative experiences highlight serious issues regarding cleanliness, medication administration, and a lack of compassion from staff, while positive reviews focus on general feelings of comfort and care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful individual staff members
- Welcoming environment
- Compassionate care for some residents
Concerns
- Poor room cleanliness and hygiene (mentioned by 2 reviewers)
- Negligence in medication administration (mentioned by 2 reviewers)
- Slow response times for basic assistance (mentioned by 2 reviewers)
- Lack of staff compassion and professional oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about the welcoming environment here; what kind of daily activities or social events do you have planned to keep residents engaged?
- 2How does your team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3With the recent inspections, what specific steps is the facility taking to improve cleanliness and hygiene in the resident rooms?
- 4What is your process for ensuring that call lights are answered quickly when a resident needs assistance with basic needs?
- 5How does the nursing staff communicate important updates or changes in health status to family members?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“Her room is never clean, 2. She has to wait forever to be cleaned, 3. I found out that the aides place their personal belonging in her room and her refrigerator, 4. They never provide her with routine hair and skin care. 5. Her meds were left on her tray, but the med tech on duty signed off stating that she administered her meds to her.”
“I spent a yr in this place 😞 and it was one of the worst yrs of my life the people running this place Yvonne and Brian are clueless and neither do there jobs especially Yvonne she's suppose to be over medical”
“I personally feel blessed that Carroll Pointe Nursing and Rehabilitation was God sent to Kenny and I.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations at this facility, with serious concerns including abuse and neglect issues documented in September 2024. The most recurring problems involve infection control, safety hazards, and nursing staff competency, with these issues persisting across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration before placement.
Jul 28, 2025Complaint6
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 28, 2025Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Nov 12, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 28, 2025
$37,304
Payment Denial
Jul 28, 2025
6-day denial
Ownership & Operations
Who Operates This Facility
Carroll Health and Rehab LLC
for profit
Ownership & Management
Owners
Doodle Holdings LLC
Owner · Organization
Gold Lion Capital LLC
Owner · Organization
Oliver 2672 LLC
Owner (parent company) · Organization
Frankel, Raizy
Owner (parent company)
Mushell, Shlomo
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit carrollrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.