Wesley Towers INC
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
While many families report a positive experience, the lack of detailed written reviews in recent years makes it difficult to assess current standards. We strongly recommend scheduling an in-person tour and asking specific questions about their medication management protocols and how they handle resident complaints, as these were identified as critical concerns in past reports.
Google Reviews
Google Reviews
77 reviews on Google“Wesley Towers Inc receives a high volume of positive ratings, with many reviewers praising the friendly staff and welcoming atmosphere. However, the overwhelming majority of these reviews lack written feedback, and there are isolated but serious reports regarding medication errors, poor treatment of residents, and unprofessional conduct by staff members. Families should be aware that while the facility is frequently recommended, the lack of detailed public feedback makes it difficult to verify the consistency of care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained environment
- Positive community atmosphere
Concerns
- Reports of medication errors and poor staff conduct in specific wings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure consistent oversight and communication across all wings to maintain a high standard of care?
- 2Could you walk us through your specific protocols for medication administration and the steps taken to ensure accuracy for each resident?
- 3With your 5-star CMS staffing rating, how do you foster the friendly and welcoming environment that residents and families frequently praise?
- 4What specific measures or training programs are currently in place to address the feedback regarding staff conduct and professional interactions?
- 5How do you handle medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?
- 6What does a typical day look like for a resident here, and how do you tailor activities to keep everyone engaged and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and polite. The food is very good, and the place over all if very consistent.”
“My dad lives here and he's very happy. Not perfect (but what group living place is) and the employees seem to truly want to make every resident as comfortable as possible.”
“The staff there are terrible, they have made my family member cry. They gave her the wrong medications, they refuse to help her even though she has a spinal injury.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wesley Towers has recurring issues across multiple areas, with families filing complaints about medication errors and food service staffing problems. The facility shows persistent deficiencies in fire safety, electrical systems, and dietary services, with food handling problems appearing in both 2021 and 2022 surveys. While all violations have reported correction dates, the pattern of repeat issues in critical safety areas and complaint-triggered deficiencies warrants careful consideration during your visit.
Mar 11, 2026Routine17
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 8, 2024Complaint2
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 8, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 21, 2022Routine6
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Wesley Towers INC
nonprofit
Ownership & Management
Owners
Wesley Towers, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit thewesleyks.com
Medicare data downloads
Original nursing home datasets
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