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Nursing HomeMedicaid Investigative

Hutchinson Operator, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2301 N Severance Street, Hutchinson, KS 6750245 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 67 Google reviews

5
4
3
2
1
Hutchinson Operator, LLC Nursing Home in Hutchinson, KS — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • High staff turnover (69%)
  • High RN turnover (75%)

Bottom 25% in KS · Below recommended RN staffing · Above recommended total nurse staffing · Worst in MISSION HEALTH COMMUNITIES chain · $70,179 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its engaging activity programs and friendly staff, making it a warm environment for many residents. However, families should be aware that some reviewers noted inconsistent laundry services and a reliance on family advocacy to ensure high-quality care; we recommend staying actively involved in your loved one's daily needs.

Google Reviews

Google Reviews

67 reviews on Google
Hutchinson Operator, LLC receives a high volume of positive reviews praising the staff's friendliness, the facility's clean environment, and the engaging activity programs. However, a minority of reviewers report significant concerns regarding management, inconsistent laundry services, and the necessity of family advocacy to ensure quality care.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Engaging and consistent activity programs
  • Clean and well-maintained facility
  • Welcoming, home-like environment

Concerns

  • Poor management and staff burnout (mentioned by 2 reviewers)
  • Inconsistent laundry services and lost personal items (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(14)'21(14)'23(2)'25(2)'26(1)

Distribution · 71 analyzed

5
63
4
3
3
0
2
0
1
5
17 reviews posted between Sep 21, 2020Sep 25, 2020 · 17 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding staff turnover, how are you currently supporting your team to ensure residents receive consistent, high-quality care?
  • 2With nine recent state violations noted, what specific steps has the facility taken to address these concerns and improve the overall quality of care?
  • 3I noticed the CMS overall rating is currently lower than the facility's Google rating; what do you feel are the biggest strengths that your long-term residents and their families appreciate most?
  • 4How do you manage the laundry process to ensure that personal items are tracked and returned to the correct residents consistently?
  • 5Since the activity program is highly praised, could you walk me through a typical week of engagement opportunities for a resident here?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

The staff is amazing, and the care they give is on point. They are so cheerful and willing to take a moment to help or answer and questions you may have.

Family member · 2021★★★★★

When my mother had to have help following her emergency hip replacement, this is the facility where she was placed. Things were rough in the beginning, but once established the care was great!

Rehab patient's family · 2022★★★★

Poor management, some staff burn out, some just don't care, staff have their clicks. Residents get base line care unless they have family who cares n active with their loved one, visits at least every other day.

Family member · 2021☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
15.3%
KS
17.5%
Reno
14.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
19.4%
KS
22.9%
Reno
23.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.7%
Mixed vs Avgs
Here
16.7%
US
19.5%
KS
23.2%
Reno
11.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
14.4%
KS
18.4%
Reno
17.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.5%
KS
18.1%
Reno
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Worse than Avg
Here
87.8%
US
93.4%
KS
91.7%
Reno
92.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
79.8%
KS
73.8%
Reno
76.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.3%
Worse than Avg
Here
53.3%
US
81.8%
KS
75.6%
Reno
72.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
KS
2.1%
Reno
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
4penalties
Well above state avg (10.1)
6 complaint-triggered
$70,179 in fines

This facility has concerning patterns with six complaint-triggered deficiencies, indicating families have reported serious issues including abuse protection failures and emergency response problems. The most recurring problems involve safety hazards and accident prevention, medication management, and fire safety/building maintenance issues. While most deficiencies show correction dates, the pattern of repeated violations in similar areas and multiple family complaints suggests ongoing challenges with consistent quality care and safety standards.

Jan 29, 2026Routine
24
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Minimal · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Nov 18, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 1, 2024Complaint
1
0678Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Apr 15, 2024Routine
19
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 2, 2023Complaint
3
0726Immediate jeopardy · IsolatedResolved (past non-compliance)

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0808Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 20, 2023Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Nov 18, 2025

$15,935

Fine

Jul 1, 2024

$5,560

Fine

Aug 2, 2023

$49,026

Fine

Jun 20, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hutchinson Operator, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Mission Health Communities

Chain Size

33 facilities nationwide

Chain avg rating: 2.5/5 · Rank 29 of 40 (Worst)

Ownership & Management

Owners

Kansas Operator LLC

Owner · Organization

100%

Barres, LLC

Owner (parent company) · Organization

T and C Capital Assets, LLC

Owner (parent company) · Organization

Windward Health Partners LLC

Owner (parent company) · Organization

Crino, Bryan

Owner (parent company)

Feuer, Scott

Owner (parent company)

Lindeman, Stuart

Owner (parent company)

Passero, Joseph

Owner (parent company)

Key personnel

Barnes, MichelleOfficer / DirectorLindeman, StuartOfficer / DirectorYoakum, JamieOfficer / DirectorKansas Operator LLCManagerMission Health Communities, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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