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Assisted LivingMedicaid

Wesley Haven Villa, INC.

Families consistently rate this highly — reviewers highlight compassionate and friendly nursing staff. Schedule a visit to confirm the fit.

111 East Wright Street, Downtown · Pensacola, FL 32501130 bedsLicensed & Active
Google rating
4.0/5

based on 14 Google reviews

5
4
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1

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What this means for your family

This facility is highly regarded for its compassionate staff and vibrant social atmosphere, making it a great choice for residents seeking community. However, because of a historical allegation regarding hygiene and neglect, families should perform their own unannounced visits to verify cleanliness and responsiveness.

Google Reviews

Google Reviews

14 reviews on Google
Families often praise the facility for its compassionate, professional staff and a warm, home-like atmosphere that fosters genuine care. While many long-term residents thrive through various social activities and dining, one reviewer raised serious concerns regarding hygiene and neglect, though the facility's management disputes such claims.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Engaging social activities and parties
  • Professional and organized leadership
  • Warm, home-like community atmosphere

Concerns

  • Allegations of hygiene and neglect

Rating Trends

Tap a year to see what changed

2343.02016(2)4.52018(2)4.02019(5)5.02021(1)3.02023(2)5.02024(2)

Distribution · 14 analyzed

5
9
4
2
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0
2
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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to every family member's feedback; how does the leadership team ensure that communication remains a top priority for families?
  • 2We love the idea of a warm, home-like atmosphere; what are some of the favorite social activities or themed parties that residents currently enjoy?
  • 3The nursing staff seems to be a real highlight here; how do you ensure that this level of compassionate care is maintained during shift changes?
  • 4Could you walk us through the protocols for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5Since the community focuses on a cozy, residential feel, how do you manage the daily cleaning and upkeep of the common areas and private rooms to ensure everything stays pristine?
  • 6How does the staff work to keep residents engaged and connected to the community throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The care she receives is top notch. Staff is friendly and helpful to my mom. When visiting mom sometimes I hear voices in her room... you hear kindness in their voices or laughter from both.

Long-term resident's family · 2024★★★★★

The facility is always very clean and organized. The leadership, Jennifer and Maggie, are very organized, caring, and friendly. The staff are AWESOME!

Professional working with residents · 2019★★★★★

My Mother was very fortunate to have spent the last six months of her life at this professionally run ALF. Jennifer is full of compassion & servitude.

Resident's family (Nurse) · 2019★★★★★
Source: 14 Google reviews

State Inspection History

State Inspections

Source: FL State Licensing Agency

21total
5deficiencies

Key Findings

5 deficiencies from 21 inspections

Feb 8, 2024Routine
CleanReport

No deficiencies found during this inspection.

Aug 28, 2023Other
CleanReport

No deficiencies found during this inspection.

Jul 21, 2022Other
CleanReport

No deficiencies found during this inspection.

Oct 5, 2021Routine
A0078Corrected Oct 18, 2021

STAFFING STANDARDS - STAFF

Feb 15, 2021Other
CleanReport

No deficiencies found during this inspection.

Aug 24, 2020Other
A0200Corrected Sep 18, 2020

EMERGENCY ENVIRONMENTAL CONTROL

Apr 9, 2020Other
CleanReport

No deficiencies found during this inspection.

Jul 10, 2019Routine
A0078Corrected Aug 1, 2019

STAFFING STANDARDS - STAFF

A0093Corrected Aug 1, 2019

FOOD SERVICE - DIETARY STANDARDS

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wesley Haven Villa, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

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