Coral Bay at Pensacola, LLC
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 155 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · No penalties on record · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has a strong reputation for physical therapy and a welcoming admissions team, the recent surge in reports regarding pest control, hygiene, and slow response times is concerning. If you consider this facility, we strongly recommend unannounced visits to the specific floor where your loved one would reside and asking direct questions about their current pest control protocols and staffing ratios.
Google Reviews
Google Reviews
155 reviews on Google“Coral Bay at Pensacola (formerly Southern Oaks) receives highly polarized feedback, with many families praising the admissions team and physical therapy services while others report severe neglect. While some visitors describe a clean and welcoming environment, numerous reviewers cite critical issues including poor hygiene, pest infestations, and significant delays in basic patient care. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports regarding long-term care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and compassionate admissions team
- Some highly attentive nursing staff
- Warm, welcoming entrance and common areas
Concerns
- Pest infestations (roaches/bugs) (mentioned by 4 reviewers)
- Poor hygiene and facility cleanliness (mentioned by 6 reviewers)
- Slow response times for call lights and basic assistance (mentioned by 7 reviewers)
- Poor food quality and nutritional management (mentioned by 6 reviewers)
- Lost or stolen personal clothing and items (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of residents; what specific protocols are in place to ensure call lights are answered promptly and that residents receive timely assistance?
- 2Given the recent feedback regarding facility maintenance, could you walk me through your current housekeeping schedule and your process for addressing pest control concerns?
- 3I appreciate that your team is active in responding to online feedback; how do you use that family input to improve the quality of the dining experience and nutritional management?
- 4What measures are in place to track and secure residents' personal belongings, such as clothing and valuables, to prevent them from being misplaced?
- 5With your strong physical and occupational therapy programs, how do you integrate these services into a resident's daily routine to ensure they stay active and engaged?
- 6Regarding the CMS health inspection ratings, what specific steps is the leadership team currently taking to address those areas and improve the overall care environment?
Personalized based on this facility's data
Key Review Excerpts
“My husband left Coral Bay july 6th l chose to take him out early due to lack of care and so they chose to keep his medications. When l asked for his medications l was told no because l was taking him out early.”
“My husband and I have seen constant roaches around my mom's nightstand and floor. Also my biggest complaint is with the laundry services. We have bought my mom several new outfits, bras, undies over the last couple of years and there is rarely even one of her outfits, undies, or bras ever in her closet.”
“The building is old , but housekeeping kept it very clean and sanitized . CNA'S were all hard working and worked long shifts. The nurses are nice and attentive to the residents, they all have the unique ability to multitask and take good care of all of us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with multiple uncorrected deficiencies from its most recent January 2026 survey, including concerns about resident safety, abuse prevention, and administration. The primary problem areas involve resident rights protections, safety systems, and basic care planning. Families have filed complaints that triggered inspections, including issues with treatment quality and facility conditions. While some earlier deficiencies were corrected, the facility currently has no correction plans for 27 outstanding violations, suggesting fundamental operational challenges.
Feb 12, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jan 19, 2026Routine25
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 12, 2024Routine8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Sep 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 26, 2023Complaint1
Environmental Deficiencies
Provide enough space and equipment to meet each resident's needs
Federal Penalties
Fine
Jan 15, 2026
$72,265
Ownership & Operations
Who Operates This Facility
Coral Bay at Pensacola, LLC
for profit
Ownership & Management
Owners
Zytman, Shmuel
Owner (parent company)
Coral Bay Holdings LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Bamberger, Joshua
Owner (parent company)
Ganzweig, Shabsi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit coralbayhc.com
Medicare data downloads
Original nursing home datasets
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