Wellspring Lutheran Nursing and Rehab Services
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
The facility's rehabilitation department is highly regarded and consistently praised for helping patients regain mobility. However, families should exercise caution and conduct thorough due diligence regarding safety protocols, as multiple reports cite concerns about fall prevention and administrative accountability.
Google Reviews
Google Reviews
33 reviews on Google“Wellspring Lutheran Nursing and Rehab Services receives polarized feedback, with many families praising the rehabilitation therapy team and nursing staff for their dedication and care. However, there are serious, recurring reports of administrative negligence, poor communication, and safety concerns regarding resident falls and unprofessional conduct. Families should be aware that while many have positive experiences, there are significant allegations of mismanagement and lack of responsiveness to critical safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong focus on resident engagement and activities
Concerns
- Poor communication and lack of responsiveness to family concerns (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Safety issues regarding resident falls and lack of preventative measures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those rehabilitation services into a resident's daily routine?
- 2With the current staffing rating, what specific protocols are in place to ensure consistent supervision and fall prevention for residents who may be at risk?
- 3How do you ensure that families stay well-informed about their loved one's care, and what is the best way to escalate a concern if we feel our communication needs are not being met?
- 4I noticed some feedback regarding staff interactions; how do you foster a culture of professionalism and ensure that all team members remain patient and attentive during high-stress moments?
- 5Since memory care is a specialized area, what specific programs or environmental features do you have in place to support residents with cognitive needs?
- 6How does the activity team tailor engagement opportunities to ensure that residents feel connected and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Ladies are amazing!!! Jenn, Julie, Gabby, Christin, and many others, they are the best of the very best! The hardest working women I have ever seen in this field.”
“My dad has been there almost 2 months and he fell seven times and tipped his wheelchair over backwards once. We've asked for bed rails since the very first fall and we're told the patients have 'A right to fall'.”
“My uncle has been here about 2 years. He's had excellent care and everyone makes it a point for him to feel welcome. I have access to info about him, opportunity for care conferences, and he is happy!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to inspections, with recent deficiencies in care quality standards and resident privacy protection. This facility has persistent issues with fire safety systems, emergency preparedness, and electrical safety that recur across multiple surveys from 2023 through 2025. While the facility commits to correcting violations, the repeated nature of safety deficiencies suggests ongoing compliance challenges.
Nov 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 14, 2025Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 14, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 20, 2023Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Mar 15, 2023Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Wellspring Lutheran Nursing and Rehab Services
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit wellspringlutheran.com
Medicare data downloads
Original nursing home datasets
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