Wayne Woodlands Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (75%)
Bottom 25% in PA · Below recommended RN staffing · $11,911 in fines
What this means for your family
Wayne Woodlands Manor is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for clinical care. However, families should be extremely diligent regarding administrative paperwork and billing processes to avoid the communication issues reported by some previous residents.
Google Reviews
Google Reviews
14 reviews on Google“Wayne Woodlands Manor is frequently praised for its compassionate, dedicated staff who treat residents like family and maintain a clean, welcoming environment. While many families report positive experiences with rehab and daily care, there are serious concerns regarding administrative transparency and billing practices that have caused significant distress for some families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Welcoming atmosphere for visitors and pets
Concerns
- Administrative and billing mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current CMS health inspection rating, what specific steps are you taking to address the recent state violations and improve your overall quality of care?
- 2I noticed some feedback regarding administrative and billing processes; could you walk me through how your team handles billing inquiries to ensure transparency for families?
- 3Communication is a priority for us; what is the standard process for keeping families updated on a loved one's health status, and who should we reach out to if we have questions?
- 4With a capacity of 117 residents, how do you ensure that each resident receives personalized attention and that the staff-to-resident ratio remains consistent throughout the day?
- 5We love that the facility is pet-friendly; what does a typical day look like for residents in terms of social activities and opportunities to interact with visiting pets?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“Every member of the staff deeply cares about the residents and their outcomes. From Judy, to the nurses, to the PT team, everyone here is passionate about the work they do.”
“The entire staff was professional and hard working. The place was always clean. Food was good. The cna’s were top notch. All of these people truly cared for my Mother.”
“They have rehabbed my mother twice so far for falls, as she is elderly. Seemed pretty attentive and clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wayne Woodlands Manor has a concerning pattern of repeated abuse and neglect violations, with 15 complaint-triggered deficiencies indicating families have filed reports with authorities. Key problem areas include resident safety and abuse prevention, quality of care, and medication management. While the facility has corrected each violation when cited, the recurring nature of serious issues—particularly multiple instances of failing to protect residents from abuse—suggests ongoing systemic problems that families should carefully consider.
Nov 21, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 21, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 14, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 5, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 21, 2025
$57,330
Ownership & Operations
Who Operates This Facility
Wayne Woodlands Manor
nonprofit
Ownership & Management
Owners
Wayne Woodlands Manor
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit wwmanor.org
Medicare data downloads
Original nursing home datasets
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