Wayne County Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $24,850 in fines
What this means for your family
While many families report excellent care, the recent trend of negative reviews regarding management and communication is concerning. We strongly recommend scheduling multiple unscheduled visits to observe staff interaction and verifying current staffing ratios, specifically regarding the responsiveness of the rehab unit.
Google Reviews
Google Reviews
18 reviews on Google“Wayne County Nursing Home receives highly polarized feedback, with many families praising the compassionate, home-like environment and attentive nursing staff. However, recent reviews highlight significant concerns regarding administrative turnover, communication responsiveness, and serious allegations of neglect. Prospective families should weigh the strong history of positive care against recent reports of declining standards and staffing issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and home-like facility environment
- Proactive engagement with residents
- Professional and polite support staff
Concerns
- Poor communication and unresponsive phone lines (mentioned by 2 reviewers)
- Allegations of neglect and poor medical care (mentioned by 2 reviewers)
- Negative impact of new management on staff morale (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent transitions in leadership, how is the facility currently supporting staff morale and retention to ensure consistent care for residents?
- 2I noticed some concerns regarding communication; what is the best way for family members to reach the nursing team or administration to get timely updates on a loved one?
- 3With the current CMS health inspection rating, what specific improvements or new protocols has the facility implemented over the last year to enhance clinical oversight?
- 4How does the nursing team manage medication administration and ensure accuracy, especially when coordinating with outside physicians or pharmacies?
- 5Since the nursing staff has been highlighted as warm and attentive, how do you integrate those staff members into the daily social activities to keep residents engaged?
- 6In the event of a sudden change in a resident's health status, what is your step-by-step process for notifying family members and coordinating with emergency medical services?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff has been attentive and keeps me informed. I love that I can walk up to any staff in the hall and ask questions during my frequent, unscheduled visits and they have never brushed me off.”
“The facility is super clean and homey for the residents and the staff goes above and beyond. Everyone is so friendly and castors to my moms every need, I couldn’t be happier with the care she has received.”
“Every time you call no one ever answers the phone and then when you call the reception desk they say oh they're busy and all that but then when I go and visit them visit they're all standing in the hallway talking”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wayne County Nursing Home has had families file complaint reports that triggered inspections, including recent concerns about accident hazards and abuse response protocols. The facility shows recurring issues with fire safety systems, electrical maintenance, and care planning that have persisted across multiple surveys over several years. While all deficiencies show correction dates, the pattern of repeated violations in building safety and resident care planning suggests ongoing operational challenges.
Nov 7, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 26, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 13, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 15, 2020Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Nov 7, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Wayne County Nursing Home
government
Ownership & Management
Owners
County of Wayne
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit waynecountynursinghome.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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