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Nursing HomeMedicaid Investigative

Wayne County Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1529 Nye Road, Lyons, NY 14489192 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 18 Google reviews

5
4
3
2
1

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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $24,850 in fines

Source: Medicare data

What this means for your family

While many families report excellent care, the recent trend of negative reviews regarding management and communication is concerning. We strongly recommend scheduling multiple unscheduled visits to observe staff interaction and verifying current staffing ratios, specifically regarding the responsiveness of the rehab unit.

Google Reviews

Google Reviews

18 reviews on Google
Wayne County Nursing Home receives highly polarized feedback, with many families praising the compassionate, home-like environment and attentive nursing staff. However, recent reviews highlight significant concerns regarding administrative turnover, communication responsiveness, and serious allegations of neglect. Prospective families should weigh the strong history of positive care against recent reports of declining standards and staffing issues.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean8.0ActivitiesN/AMeds2.0Memory9.0Comms3.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean and home-like facility environment
  • Proactive engagement with residents
  • Professional and polite support staff

Concerns

  • Poor communication and unresponsive phone lines (mentioned by 2 reviewers)
  • Allegations of neglect and poor medical care (mentioned by 2 reviewers)
  • Negative impact of new management on staff morale (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'21(2)'24(2)'26(1)

Distribution · 21 analyzed

5
11
4
3
3
0
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent transitions in leadership, how is the facility currently supporting staff morale and retention to ensure consistent care for residents?
  • 2I noticed some concerns regarding communication; what is the best way for family members to reach the nursing team or administration to get timely updates on a loved one?
  • 3With the current CMS health inspection rating, what specific improvements or new protocols has the facility implemented over the last year to enhance clinical oversight?
  • 4How does the nursing team manage medication administration and ensure accuracy, especially when coordinating with outside physicians or pharmacies?
  • 5Since the nursing staff has been highlighted as warm and attentive, how do you integrate those staff members into the daily social activities to keep residents engaged?
  • 6In the event of a sudden change in a resident's health status, what is your step-by-step process for notifying family members and coordinating with emergency medical services?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff has been attentive and keeps me informed. I love that I can walk up to any staff in the hall and ask questions during my frequent, unscheduled visits and they have never brushed me off.

Long-term resident's family · 2020★★★★

The facility is super clean and homey for the residents and the staff goes above and beyond. Everyone is so friendly and castors to my moms every need, I couldn’t be happier with the care she has received.

Rehab patient's family · 2023★★★★★

Every time you call no one ever answers the phone and then when you call the reception desk they say oh they're busy and all that but then when I go and visit them visit they're all standing in the hallway talking

Long-term resident's family · 2024☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
14.4%
NY
14.8%
Wayne
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
NY
18.9%
Wayne
7.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
15.3%
NY
13.8%
Wayne
10.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
19.4%
NY
20.2%
Wayne
18.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Wayne
90.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
NY
91.3%
Wayne
89.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.5%
Better than Avg
Here
91.5%
US
79.8%
NY
78.8%
Wayne
64.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
81.8%
NY
77.0%
Wayne
67.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Wayne
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (7.6)
3 complaint-triggered
$24,850 in fines

Wayne County Nursing Home has had families file complaint reports that triggered inspections, including recent concerns about accident hazards and abuse response protocols. The facility shows recurring issues with fire safety systems, electrical maintenance, and care planning that have persisted across multiple surveys over several years. While all deficiencies show correction dates, the pattern of repeated violations in building safety and resident care planning suggests ongoing operational challenges.

Nov 7, 2025Complaint
2
0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Nov 26, 2024Routine
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Sep 12, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 13, 2022Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 15, 2020Routine
13
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0655Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Federal Penalties

Fine

Nov 7, 2025

$16,153

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wayne County Nursing Home

Organization Type

government

Ownership & Management

Owners

County of Wayne

Owner · Organization

Key personnel

County of WayneManagerSchabel, ScottManagerStalker, JeffreyManagerCounty of WayneAdp of the SnfSchabel, ScottAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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