Waycross Health and Rehabilitation
Strong Medicare quality ratings; families often praise some staff members described as caring and compassionate. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
Recent reviews indicate serious concerns regarding hygiene, medical oversight, and facility maintenance that suggest a decline in quality of care. We strongly recommend that families conduct an unannounced visit and speak directly with current residents' families to verify if these reported issues with neglect and medication management have been addressed.
Google Reviews
Google Reviews
19 reviews on Google“Waycross Health and Rehabilitation receives highly polarized feedback, with long-term family members reporting severe neglect, including unaddressed bedsores, poor hygiene, and medication management failures. While some reviewers praise the staff as compassionate and professional, recent reports from 2024 and 2025 highlight significant concerns regarding facility cleanliness, equipment maintenance, and administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as caring and compassionate
- Strong initial impressions from some family members
- Professional atmosphere noted in older reviews
Concerns
- Severe neglect and hygiene issues (bedsores, soiled clothing) (mentioned by 2 reviewers)
- Poor medication management and lack of medical oversight (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how does the administration use that feedback to implement changes in the facility?
- 2What specific protocols do you have in place to ensure medication is administered accurately and that medical oversight is consistent around the clock?
- 3Could you walk me through your daily cleaning and maintenance schedule to ensure the resident rooms and common areas stay pristine?
- 4How does the nursing team monitor skin integrity and hygiene to prevent issues like bedsores or discomfort for the residents?
- 5What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting the physician and notifying our family?
Personalized based on this facility's data
Key Review Excerpts
“My mother Inlaw was there her health declined so fast she had bad bed sores that wasn’t attending to she would always have 💩 on her with flies flying around her and the room would be so stink from her bowel movement”
“He was out of pain medication for 4 days. He had a doctors appointment to get his staples out went to the appointment they admitted him in the hospital his leg was out of place he had to have another surgery.”
“Beds falling apart furniture is so old and disgusting and dirty. Never check on patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waycross Health and Rehabilitation has a mixed record with 13 deficiencies across 3 surveys, all reportedly corrected. The facility shows recurring issues with fire safety systems (sprinkler maintenance appearing in multiple surveys), infection control, and care planning. While no complaints were filed by families, the persistence of some safety and care quality issues across different inspection periods suggests families should inquire about current safety protocols and care coordination practices during their visit.
Mar 20, 2025Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 18, 2022Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Aug 5, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Waycross Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 23 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Health Systems Facilities INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit waycrosshealth.org
Medicare data downloads
Original nursing home datasets
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