Waterview Hills Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly skilled and compassionate nursing staff. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of potential communication challenges; we recommend establishing a direct point of contact early and clarifying all billing and insurance expectations before admission.
Google Reviews
Google Reviews
46 reviews on Google“Waterview Hills Rehabilitation and Nursing Center receives high praise for its compassionate nursing staff, effective physical therapy programs, and clean, well-maintained facility. While many families report excellent experiences and a welcoming environment, there are critical concerns regarding communication, administrative transparency, and staffing ratios during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate nursing staff
- Effective and personalized physical therapy
- Clean and well-maintained facility
- Responsive administrative support
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Inadequate staffing levels/ratios (mentioned by 2 reviewers)
- Concerns regarding shared bathroom facilities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the facility?
- 2With a 130-resident capacity, what strategies do you have in place to ensure that staff remain accessible and responsive when families try to reach them by phone?
- 3I see that physical therapy is a noted strength here; how do you tailor those programs to ensure residents remain engaged and active throughout the day?
- 4Regarding the shared bathroom facilities, what protocols do you follow to ensure they are kept clean and accessible for residents at all times?
- 5Given the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout their daily routine?
- 6What is your protocol for handling medical emergencies, and how quickly can a family expect to be notified if a change in a resident's health occurs?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always spotless, and every person we’ve interacted with has made us feel supported. They keep me updated without us ever having to ask, which bring”
“The nurses and most of the aides were superb. In addition to caring for my husband and his needs, I experienced a great deal of support going through this very difficul”
“The staff at Waterview Hills was amazing, caring, compassionate and patient. From back office social workers to front line nursing and assistants, we never experienced attitude or even rolling eyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2025 investigation into serious issues including resident abuse, neglect, and failure to report suspected incidents properly. The facility shows recurring problems with fire safety systems, care planning, and food safety across multiple surveys from 2019-2024. While all deficiencies have correction dates, the pattern of safety violations and recent complaint-triggered findings regarding resident protection warrant careful consideration during any visit.
Jun 4, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 12, 2022Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
May 1, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Waterview Hills Rehabilitation and Nursing Center
for profit
Chain Affiliation
Epic Healthcare Management
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Jozefovic, Herbert
Owner
Neuman, Mark
Owner
Singer, Baruch
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit waterviewhills.com
Medicare data downloads
Original nursing home datasets
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