Watertown Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 7)
- High staff turnover (71%)
- High RN turnover (56%)
Bottom 25% in WI · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · Worst in BEDROCK HEALTHCARE chain · $276,120 in fines
What this means for your family
While the therapy department is frequently praised, the facility has a consistent pattern of severe cleanliness issues and unresponsive care. Families should be extremely cautious and perform an unannounced visit to check for odors and staff attentiveness before considering this facility.
Google Reviews
Google Reviews
60 reviews on Google“Watertown Health Care Center receives highly polarized reviews, with some families praising the therapy department and specific staff members, while others report severe neglect and unsanitary conditions. Common complaints include unresponsive call lights, poor hygiene, and significant communication barriers with management. Prospective families should be aware of these recurring reports of neglect and cleanliness issues before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled therapy department
- Some individual staff members are described as caring and professional
- Easy check-in process for visitors
Concerns
- Unresponsive call lights and delayed assistance (mentioned by 7 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Difficulty communicating with staff or management by phone (mentioned by 4 reviewers)
- Inconsistent or poor quality of nursing care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed the facility has faced some challenges with cleanliness; could you walk me through your daily deep-cleaning schedule and how you manage environmental hygiene?
- 3Communication is very important to our family; what is the best way to reach management or nursing staff if we have urgent questions or concerns about our loved one's care?
- 4Since the therapy department is highly regarded here, how do you integrate those skilled therapy services into the daily routine for residents who need ongoing support?
- 5With 112 residents, how do you ensure that medication management and nursing care remain consistent and personalized for each individual?
- 6What opportunities are there for residents to stay socially active and engaged throughout the week, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“I’ve worked in healthcare for 6 years and this is the most disgusting place I’ve ever stepped foot into - literally. I stopped and bought a can of Lysol on my way home, didn’t even want my shoes in my vehicle.”
“I will say the Therapy department is awesome.”
“The staff were all very friendly. I loved how they invited all the patients to make lemonade and then shared it with us!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of numerous family complaints triggering 51 deficiencies across 20 surveys, indicating ongoing resident and family dissatisfaction. The most recurring problems involve accident prevention and safety supervision, medication management errors, and infection control failures. While the facility corrects most issues when cited, the persistent pattern of complaints and repeated deficiencies in critical care areas suggests systemic challenges that may impact quality of care.
Mar 12, 2026Complaint7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Feb 27, 2026Complaint2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 2, 2025Complaint4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 1, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Federal Penalties
Payment Denial
Oct 17, 2024
43-day denial
Fine
Oct 17, 2024
$176,721
Fine
Jun 4, 2024
$40,072
Fine
Jun 4, 2024
$15,939
Payment Denial
Jun 4, 2024
60-day denial
Fine
Mar 4, 2024
$8,989
Fine
Jan 19, 2024
$36,508
Ownership & Operations
Who Operates This Facility
Watertown Health Care Center
for profit
Chain Affiliation
Bedrock Healthcare
9 facilities nationwide
Chain avg rating: 1.3/5 · Rank 4 of 8 (Worst)
Ownership & Management
Owners
Chopp, Martin
Owner (parent company)
Chopp, Pnina
Owner (parent company)
Chopp, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit watertownhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Park Ridge
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Clovercrest
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