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Nursing HomeMedicaid Investigative

Marquardt Memorial Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1020 Hill St, Watertown, WI 53098140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 43 Google reviews

5
4
3
2
1
Marquardt Memorial Manor Nursing Home in Watertown, WI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 7)
  • High staff turnover (53%)

Bottom 25% in WI · Below recommended RN staffing · Significantly below average staffing · $40,480 in fines

Source: Medicare data

What this means for your family

While the independent living campus is highly rated for its social activities and amenities, the nursing and rehab units have received consistent, concerning reports regarding understaffing and poor communication. If you are considering this facility for a loved one needing medical or memory care, we strongly recommend visiting during off-hours and asking specifically about their nurse-to-patient ratios and their protocols for monitoring residents with dementia.

Google Reviews

Google Reviews

43 reviews on Google
Marquardt Memorial Manor presents a stark contrast between its well-regarded independent living apartments and its struggling medical/rehab care units. While families appreciate the physical amenities and some staff members, there are recurring, serious reports of understaffing, poor communication, and neglect in the nursing and memory care sections. Prospective families should be aware that while the campus is physically attractive, the quality of clinical care and responsiveness appears highly inconsistent.

Quality Themes

Tap a score for details
Food8.0Staff3.0Clean6.0Activities8.0Meds2.0Memory1.0Comms2.0Value2.0

Strengths

  • Beautiful, well-maintained independent living apartments
  • Comprehensive campus amenities including restaurants and salon
  • Helpful and informative tour staff
  • Some individual staff members described as kind and professional

Concerns

  • Chronic understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Inadequate care for residents with dementia or complex needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(2)'22(3)'24(10)'26(1)

Distribution · 37 analyzed

5
18
4
6
3
2
2
1
1
10

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard such wonderful things about the beautiful campus and the salon; what kind of daily activities or social events are available for residents to enjoy together?
  • 2Since we want to ensure all medical needs are met, how does the nursing team manage medication schedules and monitor for any changes in health?
  • 3How does the staff ensure that residents with more complex care needs or memory challenges receive consistent and attentive support throughout the day?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
  • 5We noticed the management is very active in responding to community feedback; how does the facility use resident and family input to improve communication and response times?
  • 6What steps are being taken to ensure that the nursing and care teams are always available and responsive to call lights, especially during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

The staff literally said to my face, 'We don't have time for him.'

Memory care family member · 2022★★★☆☆

I have an activated POA on my father with dementia and they let him walk out with a 'friend.'

Memory care family member · 2024☆☆☆☆

She will make calls to get a change and some food, and she won’t get a response back for over 1.5 hours, and when she does get a response back, the staff are treating her like she has the plague

Long-term resident's family · 2024☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
99%
Registered nurses for medical care
Total Nursing
3.07hrs
75%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.5%
WI
16.8%
Dodge
13.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
15.3%
WI
19.9%
Dodge
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
WI
5.2%
Dodge
6.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.5%
WI
15.9%
Dodge
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
WI
25.0%
Dodge
24.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WI
95.6%
Dodge
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.0%
Mixed vs Avgs
Here
85.0%
US
79.8%
WI
82.2%
Dodge
85.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Mixed vs Avgs
Here
86.0%
US
81.8%
WI
86.6%
Dodge
86.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
WI
1.3%
Dodge
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (9.8)
20 complaint-triggered
$40,480 in fines

This facility has concerning patterns with 15 complaint-triggered deficiencies and recent serious issues including failure to report suspected abuse and neglect (2025). Primary problem areas include infection control, safety hazards, and food service standards, with multiple issues recurring across surveys. While all deficiencies show correction dates, the consistent pattern of families filing complaints about fundamental care and safety issues warrants careful consideration before placement.

Feb 25, 2026Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 4, 2026Complaint
5
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 6, 2025Complaint
3
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 6, 2025Complaint
2
0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Sep 26, 2024Routine
15
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Apr 10, 2025

$26,312

Payment Denial

Apr 10, 2025

15-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marquardt Memorial Manor

Organization Type

nonprofit

Chain Affiliation

Chain Name

Illuminus

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Marquardt Village INC

Owner · Organization

100%

Key personnel

Dettman, ScottOfficer / DirectorFischer, ToddOfficer / DirectorMeidenbauer, RobertOfficer / DirectorMarks, JulieOfficer / DirectorMauthe, MatthewOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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