Waters of Sweetwater a Rehabilitation & Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (82%)
Below average in TN · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility's therapy team is highly regarded, the recurring reports of delayed emergency response and poor hygiene are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically how they manage medical emergencies and ensure timely assistance for basic hygiene needs.
Google Reviews
Google Reviews
28 reviews on Google“Reviews for The Waters of Sweetwater are polarized, with significant concerns regarding medical oversight, hygiene, and communication. While some families praise the therapy team and specific staff members, multiple reports of delayed emergency care, neglect of basic hygiene, and difficulty reaching staff by phone raise serious red flags.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Some staff members noted as friendly and dedicated
- Facility cleanliness praised by some visitors
Concerns
- Significant delays in medical attention and emergency response (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inadequate hygiene and failure to assist with basic personal care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents on their recovery goals?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What is the protocol for responding to a resident's call bell or a medical emergency during the night shift?
- 4How do you ensure that staff members are easily reachable and communicative with family members if we have questions about our loved one?
- 5What kind of daily activities or social programs are available to keep residents engaged and active?
- 6How does the care team assist residents with their personal hygiene and daily grooming needs to ensure they stay comfortable?
Personalized based on this facility's data
Key Review Excerpts
“5 stars to the physical / occupational rehab therapists. 4 stars to the CNA's that tend to the patients.”
“Many times my dad has needed changed from vomit on his shirt or the bed smelling from the urine. A few months ago I Asked 3 times for help because he kept saying he needed to use the bathroom-everyone kept saying I’ll send someone. No one ever came”
“Well they never ordered the right supplies they was always out of something for the bag weather it was glue or the waffle the bag would always bust on her they would never come in and empty it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing complaints about food safety, infection control, resident privacy, and neglect issues. The most recurring problems involve infection control appearing in three separate surveys, food safety violations across multiple years, and resident privacy breaches. While all deficiencies show correction dates, the pattern of repeated issues with infection control and the serious nature of complaint-triggered violations regarding resident protection warrant careful consideration before visiting.
Aug 6, 2025Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2024Routine9
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
May 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 7, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Oct 8, 2022Routine8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Waters of Sweetwater a Rehabilitation & Nursing
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 28 of 69
Ownership & Management
Owners
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit watersofsweetwater.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Wood Village
1.6 miNursing Home · Sweetwater, TN
Monroe Health and Rehabilitation Center
8.3 miNursing Home · Madisonville, TN
Nhc Healthcare, Athens
11.8 miNursing Home · Athens, TN
Life Care Center of Athens
11.8 miNursing Home · Athens, TN