Wood Village
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While the facility has demonstrated success in providing compassionate end-of-life care, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, it is essential that you or a family member visit daily to monitor the quality of care and ensure your loved one's basic needs are being met in a timely manner.
Google Reviews
Google Reviews
11 reviews on Google“Wood Village presents a highly polarized experience, with some families praising the compassionate end-of-life care and clean facilities, while others report severe neglect and poor staffing. Critical concerns include extremely slow response times for basic hygiene needs and allegations of over-sedation to manage residents. Families considering this facility should be aware of the significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Compassionate end-of-life and hospice support
- Spacious living quarters
- Some attentive and caring individual staff members
Concerns
- Slow response times for call lights and basic assistance (mentioned by 2 reviewers)
- Inadequate hygiene and sanitation practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how does your management team ensure that residents receive timely assistance when they use their call lights?
- 2I noticed some concerns regarding hygiene and sanitation; could you walk me through your daily cleaning protocols and how you maintain the facility's upkeep?
- 3Since medication management is a critical part of care, could you explain the process for tracking and administering daily medications to ensure accuracy?
- 4I see that Wood Village has a strong reputation for end-of-life and hospice support; how do you integrate those specialized services into the daily life of the facility?
- 5What specific activities or social programs do you offer to keep residents engaged and active throughout the week?
- 6I appreciate that you take the time to respond to feedback online; how does your leadership team use family input to improve the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“They did a wonderful job meeting her comfort care needs and were very caring and sympathetic toward us. Although we visited her every day, they notified us when they noticed decline, which gave us enough time to be with her at bedside when she transitioned from this life to the next.”
“I would not recommend this place unless you can be there daily to check on your loved one. I made a big mistake allowing my mom to go there. A decision that will forever haunt me.”
“Also, it takes them about three hours to get to someone who needs to use the bathroom!!! I wish I could give this nursing home less than one star.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wood Village had 7 deficiencies identified in one recent survey, all of which have been corrected by the facility. The issues primarily involved building safety systems (fire alarms, sprinklers, electrical wiring), along with problems in medication labeling and care plan development. Since all deficiencies were addressed with correction dates provided and no complaints were filed by families, this suggests the facility responded appropriately to address the identified concerns.
May 21, 2025Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Wood Village
nonprofit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit woodvillagetn.com
Medicare data downloads
Original nursing home datasets
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