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Nursing HomeMedicaid Investigative

Waters of Mckenzie a Rehabilitation & Nursing Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

14510 Us-Highway 79, Mc Kenzie, TN 3820166 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 38 Google reviews

5
4
3
2
1
Waters of Mckenzie a Rehabilitation & Nursing Ctr Nursing Home in Mc Kenzie, TN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 5.0)
  • High staff turnover (61%)
  • High RN turnover (57%)

Below average in TN · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

The facility is highly regarded for its cleanliness and friendly staff, making it a comfortable environment for long-term care. However, if you are considering this facility for intensive post-surgical rehabilitation, we recommend touring the gym to ensure they have the specific equipment required for your recovery needs.

Google Reviews

Google Reviews

38 reviews on Google
The Waters of McKenzie is frequently praised for its modern, clean facility and a staff that many describe as caring and professional. While many visitors and family members report a positive, welcoming atmosphere, some reviewers have raised concerns regarding staffing levels and the adequacy of rehabilitation equipment for intensive recovery needs.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities9.0Meds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and caring staff
  • Engaging activities and events
  • Welcoming, positive atmosphere

Concerns

  • Understaffing issues (mentioned by 2 reviewers)
  • Inadequate rehabilitation equipment/gym (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72021(3)4.92022(8)5.02023(2)4.32024(3)3.92025(7)5.02026(14)

Distribution · 37 analyzed

5
32
4
2
3
1
2
0
1
2

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, how do you ensure that residents receive timely assistance with daily needs and medication management?
  • 2I noticed the facility has a very welcoming atmosphere; could you walk me through the daily activity schedule and how you encourage residents to participate?
  • 3Since rehabilitation is a key part of recovery, could you show me the gym area and explain how you manage therapy sessions for residents?
  • 4I appreciate that you actively engage with feedback online; how do you use that input from families to improve the quality of care provided here?
  • 5With the recent health inspection findings, what specific steps has the leadership team taken to address those areas and enhance the overall safety and care environment?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

I just spent 6 weeks at Waters for rehab after my last surgery. Everyone there was awesome. The place is clean and only occasional smell but staff get right on it.

Rehab patient · 2025★★★★★

My mom received the best care at this nursing home. The staff are attentive, supportive, and caring to the residents. I am forever grateful for their support, care, and kindness they provided for my mom and our family.

Long-term resident's family · 2024★★★★★

My stepmother was there after having a stroke. The facility is clean and she said the food was good. She wasn't getting proper rehab and I do not believe they have the facilities or gym area to do it in.

Long-term resident's family · 2022★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
57%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
12.1%
TN
12.9%
Carroll
14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.8%
Worse than Avg
Here
38.8%
US
19.5%
TN
31.9%
Carroll
26.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
15.3%
TN
18.5%
Carroll
19.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
14.4%
TN
14.6%
Carroll
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.4%
TN
16.9%
Carroll
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
TN
89.5%
Carroll
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
TN
79.4%
Carroll
83.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
79.7%
TN
79.8%
Carroll
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
TN
1.6%
Carroll
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (5.9)
2 complaint-triggered

Waters of McKenzie shows a concerning pattern with multiple deficiencies across four surveys, including two complaint-triggered reports where families filed concerns about fire safety. The facility has ongoing issues with fire safety systems, resident care quality, and medication management that persist across multiple years, though all violations have reportedly been corrected by the provider.

Apr 17, 2025Routine
19
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 4, 2025Complaint
2
0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Aug 3, 2022Routine
5
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Oct 10, 2019Routine
4
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waters of Mckenzie a Rehabilitation & Nursing Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Infinity Healthcare Consulting

Chain Size

70 facilities nationwide

Chain avg rating: 2.2/5 · Rank 34 of 69

Ownership & Management

Owners

Gubin Enterprises Limited Partnership

Owner · Organization

50%

Blisko, Michael

Owner

50%

Key personnel

Caldwell, DonnaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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