Waters of Martinsville, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6)
- High staff turnover (68%)
- High RN turnover (77%)
Bottom 25% in IN · Below recommended RN staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · $22,165 in fines
What this means for your family
While the facility has made visible improvements to its environment and offers a well-regarded memory care unit, the recurring reports of communication breakdowns and clinical errors are significant. We strongly recommend that you visit in person, speak directly with the nursing director about their medication management protocols, and establish a clear communication plan with the administrative team before admission.
Google Reviews
Google Reviews
47 reviews on Google“The Waters of Martinsville receives polarized feedback, with recent reviews highlighting significant building upgrades and a welcoming atmosphere, while older and some critical reviews raise serious concerns about clinical care and communication. Families frequently praise the facility's memory care unit and veteran programs, yet others report distressing incidents involving medication errors, poor wound care, and a lack of responsiveness to family concerns. Prospective families should weigh the positive reports of a clean, activity-filled environment against the recurring reports of administrative and clinical lapses.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Dedicated memory care unit
- Engaging activities and programs
- Veteran-friendly services
Concerns
- Poor communication with families regarding medical status and policies (mentioned by 4 reviewers)
- Inconsistent or negligent clinical care (medication errors, wound care) (mentioned by 3 reviewers)
- Staff failure to follow safety protocols or patient requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what specific systems do you have in place to ensure we receive regular, proactive updates regarding our loved one's medical status and care plan?
- 2I noticed your facility has a dedicated memory care unit; could you walk me through how you tailor daily activities to keep residents engaged and active within that specific setting?
- 3We understand that clinical care is complex; could you explain the specific oversight protocols you have implemented to ensure accuracy in medication administration and wound care?
- 4How does your team ensure that individual patient requests and safety preferences are consistently honored by all staff members across different shifts?
- 5I see that you have a 14% response rate to online feedback; how do you currently gather and act upon family concerns or suggestions outside of the digital space?
- 6With your focus on veteran-friendly services, could you share how you integrate those specific programs into the daily life of residents who have served?
Personalized based on this facility's data
Key Review Excerpts
“I also noticed it actually smelt good when i walked into the building, Not like normal long term facilities that smell funky when you walk in.”
“My husband's mother was placed in there to do therapy to try and get better, not come out of there with multiple bruises. Upon her stay, she had fallen several times not to mention she had bandages that were left on for 20 days not even being checked or removed.”
“I gave them a list of people who I didn’t want to know that I was there as a patient and didn’t want to see if they showed up less than a week later on Wednesday march 8th one was let in the front door BY STAFF and signed in about 1145 and they refused to make them leave.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems with families filing multiple complaints about notification failures when residents are injured or experience health declines. The most persistent issues involve food safety and storage, facility cleanliness and maintenance, and proper family notification procedures. Recent complaints in 2025 and 2024 show these problems continue despite corrections, particularly around dining services and environmental conditions, suggesting ongoing quality concerns that prospective families should carefully consider.
Jan 30, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 22, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 29, 2025Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 30, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 16, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 23, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Apr 16, 2025
$22,165
Ownership & Operations
Who Operates This Facility
Waters of Martinsville, the
nonprofit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 56 of 69 (Worst)
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit watersofmartinsville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.