Grand Valley Health & Rehab
Strong Medicare quality ratings; families often praise helpful administrative and insurance support. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While the facility has demonstrated success in rehab and discharge planning, the recent reports of declining wound care and logistical failures are concerning. Families should conduct a thorough tour and ask specifically about their protocols for monitoring skin integrity and how they handle transportation for medical appointments.
Google Reviews
Google Reviews
9 reviews on Google“Grand Valley Health & Rehab presents a polarized experience for families, with some praising the attentive care and helpful administrative support during rehab stays. However, significant concerns exist regarding inconsistent staffing, poor wound care management, and unprofessional behavior from some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative and insurance support
- Proactive discharge planning and home adjustments
- Effective physical therapy and mobility training
Concerns
- Inconsistent staffing and high turnover (mentioned by 2 reviewers)
- Poor wound care management
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent care, what steps are you taking to improve staff retention and ensure residents have familiar faces providing their daily support?
- 2I noticed that wound care is a critical part of recovery; could you walk me through your facility's protocols for monitoring and managing complex wound care needs?
- 3Since your team is highly regarded for discharge planning and home adjustments, how do you involve families in that process to ensure a smooth transition back home?
- 4With a 5-star rating for health inspections, how do you maintain such high standards in your clinical environment while managing the current staffing levels?
- 5What does a typical daily activity schedule look like for residents who are looking to stay active during their rehabilitation stay?
- 6How does your nursing team communicate urgent medical changes or emergency situations to family members to ensure we stay informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The care he received while there was very caring and I honestly never worried about him while he was there. They worked with him to get comfortable using a walker, wheelchair, and our knee scooter.”
“When we checked her in she had a sore on her bottom 1 cm when she left it was at 7 cm I think the doctor at some point should have said this is not working I need to change course”
“some of the staff are rude and you can tell they are just their for a check not to help people in need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grand Valley Health & Rehab shows ongoing safety concerns with fire safety and emergency preparedness being the most frequently cited issues across multiple surveys. The facility has corrected most deficiencies when found, though one electrical system issue from the most recent survey remains without a correction plan. While no complaints triggered investigations, families should inquire about current fire safety protocols and emergency backup power systems before visiting.
Jun 12, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 13, 2024Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 28, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Grand Valley Health & Rehab
government
Chain Affiliation
Hcf Management Indiana
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Bailey, Patricia
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit grandvalleysnf.com
Medicare data downloads
Original nursing home datasets
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