Waters of Georgetown, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 6)
- High staff turnover (51%)
- High RN turnover (75%)
Bottom 25% in IN · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · No penalties on record
What this means for your family
The facility offers a beautiful, home-like environment that many families appreciate for its intimate setting. However, you should be aware of consistent reports regarding administrative unresponsiveness and understaffing. We recommend scheduling a tour and specifically asking how they handle care planning and communication during staff turnover.
Google Reviews
Google Reviews
33 reviews on Google“The Villas of Guerin Woods (often referred to in reviews as the facility in question) receives polarized feedback regarding its care model. While many families praise the home-like atmosphere, beautiful campus, and dedicated direct-care staff, others report significant issues with understaffing, poor administrative communication, and inadequate care planning. Families should be aware that experiences appear to vary greatly depending on the specific villa and the consistency of management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, comfortable atmosphere
- Beautiful, well-maintained campus
- Dedicated direct-care staff in specific villas
- Respectful, loving interactions with residents
Concerns
- Chronic understaffing and overworked employees (mentioned by 6 reviewers)
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Inadequate care planning and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The campus looks so beautiful and well-maintained; how do you ensure that the home-like atmosphere is preserved for the residents during busy shifts?
- 2We've heard wonderful things about the loving interactions from some of your direct-care staff; how do you support those specific caregivers to prevent burnout?
- 3How does the administration ensure that families are kept closely informed about changes in a resident's care plan or daily health status?
- 4With the recent inspections, what specific steps is the facility taking to address staffing levels and ensure consistent care throughout the day and night?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aids, and administrators always treated him with love and respect. We as a family regularly meet with representatives from every department so that we were directly involved in his care plan.”
“The business and administrative staff are unresponsive to phone calls. My aunt feels safe and her Villa staff are very sweet, caring, and kind to her. However, there is a lot of staff turnover and housekeeping is poor.”
“The administration is very responsive and on task with the needs of the family. I can’t say enough good things about the nurses and staff and how the keep me updated on my family member”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
14
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with nursing staffing and care quality issues that have persisted across multiple years, with families filing numerous complaints. The most recurring problems involve inadequate nursing staff levels, poor daily care assistance, and medication management errors. While all deficiencies show correction dates, the repeated citations for similar issues—particularly nursing shortages appearing in complaint surveys from 2023 through 2025—suggest ongoing systemic challenges that families should carefully consider.
Mar 30, 2026Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 26, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 16, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 16, 2025Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 27, 2025Complaint7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Waters of Georgetown, the
nonprofit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 43 of 69 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit watersofgeorgetown.com
Medicare data downloads
Original nursing home datasets
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