Waters Edge Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 22 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation therapy and clean environment, making it a strong candidate for post-acute recovery. However, because some families have reported concerns regarding staffing levels, we recommend asking specifically about the nurse-to-patient ratio during evening and weekend shifts.
Google Reviews
Google Reviews
22 reviews on Google“Water's Edge Health and Rehabilitation receives high praise for its compassionate nursing staff, effective rehabilitation therapy, and clean environment. While many families report excellent experiences with long-term and short-term care, a minority of reviewers have raised serious concerns regarding staffing ratios and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and welcoming facility environment
- Strong communication with families regarding care plans
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller community of 36 residents, how do you ensure that staff members remain consistently available to respond to call lights promptly throughout the day and night?
- 2Your facility has earned a 5-star rating for staffing, which is impressive; could you walk me through how you maintain this level of coverage during shift changes or busy periods?
- 3I noticed your therapy programs are highly regarded; how do you tailor physical and occupational therapy sessions to meet the specific goals of a resident transitioning from a hospital stay?
- 4With your strong focus on communication, what is the standard process for keeping family members updated on changes to a loved one's care plan or health status?
- 5Could you describe what a typical afternoon looks like in terms of social activities or engagement opportunities for residents?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident requires a higher level of medical care than can be provided on-site?
Personalized based on this facility's data
Key Review Excerpts
“The nurses' aides were kind to both my wife and I- recognizing the stress such situations can cause for folks in their 90s! Making sure my wife's dignity was never compromised, despite her weakened state on arrival.”
“The administrative staff, the nursing staff and the food services were top notch. The physical therapists and occupational therapists were experts in their respective fields.”
“Patients and family members participate in care planning conference alongside nurse, dietician, social services, and rehab manager, all of whom report to the Medical Director, Dr. Paul Lowery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waters Edge Health and Rehabilitation has 22 federal deficiencies across three surveys, with recurring issues in emergency preparedness, infection control, and resident care planning. The most recent survey identified significant emergency preparedness gaps and infection control problems. While all deficiencies show correction dates, the pattern of repeated infection control citations and comprehensive emergency preparedness failures suggests ongoing operational challenges that families should discuss during visits.
May 30, 2025Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 22, 2024Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 15, 2022Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Waters Edge Health and Rehabilitation
for profit
Chain Affiliation
Life Care Services
44 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Sandhill Cove LLC
Owner · Organization
Lcs Sandhill Cove Holdco LLC
Owner (parent company) · Organization
Mpm Sandhill Cove Jv Investors LLC
Owner (parent company) · Organization
Mpm Senior Living Real Estate Investors Lp
Owner (parent company) · Organization
Mccarthy Group LLC
Owner (parent company) · Organization
Mccarthy Partners, LLC
Owner (parent company) · Organization
Mpm Senior Living Investors LLC
Owner (parent company) · Organization
Oak Investment Trust
Owner (parent company) · Organization
Redwood Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit sandhillcove.com
Medicare data downloads
Original nursing home datasets
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