Waterford Place Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained, and attractive facility. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While Waterford Place offers a beautiful, hotel-like environment and strong physical therapy, the recent increase in reports regarding staff unprofessionalism and neglect is concerning. We strongly recommend that you visit in person to observe staff-to-resident interactions and ask specifically about their protocols for pain management and call-light response times during off-hours.
Google Reviews
Google Reviews
50 reviews on Google“Waterford Place Health Campus receives highly polarized feedback, with many families praising the facility's physical appearance and friendly staff, while others report critical lapses in care. While some residents and families describe a warm, hotel-like environment with excellent rehab services, multiple reviewers have documented serious concerns regarding staff responsiveness, medication management, and unprofessional behavior. Prospective families should be aware of these inconsistencies and conduct thorough, in-person visits to assess current staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and attractive facility
- Effective and friendly physical therapy department
- Welcoming atmosphere for long-term residents
- Responsive management for some families
Concerns
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Slow response times and lack of assistance with basic needs (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific steps are you taking to ensure residents receive timely assistance with their daily needs?
- 2I noticed your team is active in responding to feedback online; how do you incorporate that family input into your day-to-day operations to improve the resident experience?
- 3Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 4With the physical therapy department being a highlight here, how do you integrate those services into the daily routine to help residents maintain their mobility and independence?
- 5What is your protocol for handling medical concerns or emergencies during evening and weekend hours when staffing levels may be different?
- 6How do you foster a positive and supportive culture among your staff to ensure that every interaction with a resident remains professional and compassionate?
Personalized based on this facility's data
Key Review Excerpts
“My brother who had his leg amputated less than a week before arriving there and to go all night without pain medicine because there was not a nurse that could get that to him. They also left him on a toilet over 45 minutes because not enough staff to come and help him.”
“I must say this is the most friendly place or hospital or rehab I have ever been. I worked in hospitals many years of my life. They were friendly to me, with each other, even the maintenance and cleaning crews were very friendly and welcoming to patients.”
“It was a gift from God that we found such a place. When you walk inside the facility, you would never know that you are in a nursing home. It doesn't have the smell of illness, everything is clean, and it seems more like a hotel.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waterford Place has 35 deficiencies across 4 surveys, with one complaint filed by families regarding facility safety and cleanliness. The primary concerns involve fire safety systems, building construction, and resident care quality. Fire safety issues persist across multiple surveys, indicating ongoing challenges with sprinkler systems, alarms, and emergency equipment. All deficiencies show correction dates, but the recurring fire safety problems warrant attention during visits.
Feb 2, 2026Routine11
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Feb 17, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Feb 17, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 9, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Waterford Place Health Campus
nonprofit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 71 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit waterfordplacehc.com
Medicare data downloads
Original nursing home datasets
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