North Woods Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 71 Google reviews
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What this means for your family
North Woods Village shows strong results in rehabilitation and memory care, often cited for compassionate, hands-on therapy. However, families must be vigilant regarding basic care standards; ensure you have a clear plan for monitoring hygiene and call-light response times, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
71 reviews on Google“North Woods Village receives polarized feedback, with many families praising the facility for its effective rehabilitation programs and compassionate care, while others report severe neglect and staffing issues. While some reviewers highlight a warm, family-like environment and successful recovery outcomes, a significant number of negative reports cite concerns regarding hygiene, slow response times, and poor communication. Potential families should weigh the strong therapy department against recurring reports of inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Compassionate and attentive care in memory unit
- Welcoming, family-like environment
- Proactive communication from admissions staff
Concerns
- Neglect and slow response times for basic needs (mentioned by 5 reviewers)
- Poor hygiene and cleanliness (bedsores, odors) (mentioned by 3 reviewers)
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation therapy team here; could you tell us more about how they work with residents to maintain their mobility?
- 2Since we value clear communication, how does the admissions team keep families updated on any changes in a resident's daily care or health?
- 3What specific steps are taken by the dining staff to ensure that individual dietary restrictions and nutritional needs are strictly followed for every meal?
- 4Could you walk us through your daily cleaning and hygiene protocols to ensure all resident rooms and common areas are kept fresh and well-maintained?
- 5How do you manage call bells and ensure that staff are able to respond quickly to a resident's basic needs, even during busy shifts?
- 6What is the protocol for handling a medical emergency or a sudden change in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother had a 2 month stay at North Woods Village for rehab. I can't say enought about how well her stay went. The employees went over and above.”
“My grandmother was on the memory care unit for several years until her passing and she received exceptional care. The CNAs were loving towards her and the other residents and treated them like they would their grandparent.”
“If you love your family member, never put them in Northwoods Village. My father-in-law was there for 3 weeks for Rehab. He was over medicated... A bed sore on the buttocks was as big as by hand and open.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A serious concern exists as families have filed complaints leading to deficiencies around resident abuse and neglect, including protection from wrongful use of belongings. The facility shows recurring problems with fire safety systems, electrical equipment maintenance, and infection control across multiple surveys. While most issues appear corrected after being identified, the pattern of safety violations and complaint-triggered deficiencies around resident protection warrant careful consideration during any visit.
Mar 20, 2026Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 6, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 15, 2024Routine22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 11, 2024
$24,291
Ownership & Operations
Who Operates This Facility
North Woods Village
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 71 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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