Waterford Crossing
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While the facility is described as clean and friendly, the lack of detailed reviews makes it difficult to verify the quality of daily care. Families should schedule an in-person tour to observe staff interactions and ask specific questions about care protocols that are not addressed in online feedback.
Google Reviews
Google Reviews
8 reviews on Google“Waterford Crossing has received several five-star ratings, though the majority of these reviews lack written feedback. The limited descriptive feedback highlights a clean environment and a friendly staff, but the lack of detailed testimonials makes it difficult to assess the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly staff members
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your staff is so highly rated for their presence and care, how do they typically interact with residents during meal times or social hours?
- 2We've heard great things about how clean and well-maintained the facility is; what is your daily routine for ensuring the resident living areas stay that way?
- 3With the high staffing rating you have, how do you ensure that each resident gets personalized attention for their specific daily needs?
- 4Can you tell us more about the types of daily activities or social outings available to keep residents engaged with one another?
- 5How does the nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What is your process for addressing and resolving any state-level compliance or inspection findings to ensure the facility maintains its high standards?
Personalized based on this facility's data
Key Review Excerpts
“Beautiful, friendly staff,super clean”
“Great place!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waterford Crossing shows a pattern of recurring deficiencies across multiple surveys, with issues persisting in care planning, medication management, and fire safety systems appearing repeatedly from 2022 through 2024. The facility has corrected all cited deficiencies, but the consistent reappearance of problems with resident care plans, pharmacy services, and safety equipment suggests ongoing operational challenges that families should discuss during visits.
Mar 23, 2026Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 18, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2024Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Waterford Crossing
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 10 of 120 (Best)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit trilogyhs.com
Medicare data downloads
Original nursing home datasets
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