Majestic Care of Goshen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 147 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 6)
- High staff turnover (61%)
- High RN turnover (56%)
Bottom 25% in IN · Below recommended RN staffing · Worst in MAJESTIC CARE chain · $16,036 in fines
What this means for your family
This facility offers a modern environment and strong therapy services, making it a potential option for short-term rehab. However, the recurring reports of severe understaffing and slow response times to call lights are critical red flags; we strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios on nights and weekends.
Google Reviews
Google Reviews
147 reviews on Google“Majestic Care of Goshen receives highly polarized feedback, with many reviewers praising the facility's physical appearance and therapy services, while others report severe neglect and staffing shortages. Families frequently express concern over slow response times to call lights, poor hygiene, and inconsistent communication regarding medical care. While some residents report a positive, family-like atmosphere, others describe a facility that struggles to provide basic, safe care for vulnerable patients.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Modern, clean, and well-maintained facility
- Friendly and compassionate individual staff members
- Engaging activities and memory care unit updates
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 12 reviewers)
- Poor hygiene, sanitation, and persistent odors (mentioned by 6 reviewers)
- Inconsistent or negligent medical care and medication management (mentioned by 7 reviewers)
- Difficult communication with management and lack of responsiveness to family inquiries (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With the current staffing levels, what is your facility's specific protocol for ensuring that call lights are answered promptly, especially during evening and night shifts?
- 3Can you walk me through your current process for medication management and how you ensure accuracy and consistency for residents with complex health needs?
- 4Given the recent focus on facility maintenance, what is your daily schedule for housekeeping and sanitation to ensure the living environment remains fresh and hygienic?
- 5I see that the rehabilitation and therapy services are highly regarded; how are these programs integrated into the daily routine for residents who need ongoing support?
- 6What steps is management taking to improve the consistency of communication with families regarding changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The care in this place has been the most absolutely worst possible care ever!!! Do not, I repeat do NOT put your loved ones here. The cleanliness is the worst I have ever seen, VERY UNSANITARY!!! Call lights never get answered, NEVER!!!”
“The staff in therapy really gave me the tools I need to be able to exercise and build strength from my wheelchair.”
“The call buttons have been down for over 2 weeks and no plans to fix it before the middle of November. They actually gave my Mom a whistle!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 147 deficiencies across 14 surveys, including 32 complaint-triggered violations where families reported concerns. The most persistent issues involve basic resident care (assistance with daily living, treatment quality, incontinence care), safety systems (fire protection, emergency preparedness, electrical systems), and medication management. Problems with care quality appear throughout multiple recent surveys, suggesting systemic issues that continue despite corrections, with families frequently filing complaints about inadequate care.
Feb 3, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 7, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 23, 2025Routine31
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Mar 2, 2024
$8,018
Fine
Mar 2, 2024
$8,018
Payment Denial
Mar 2, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Majestic Care of Goshen
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 30 of 34 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Greencroft Healthcare
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