Washington Center for Rehab and Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 135 Google reviews
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What this means for your family
While many patients have had successful rehabilitation stays, the recent increase in negative reports regarding staffing levels and administrative communication is concerning. We strongly recommend visiting in person during off-hours to observe the level of attention provided and asking specific questions about their process for handling insurance appeals and patient hygiene.
Google Reviews
Google Reviews
135 reviews on Google“Washington Center for Rehab and Healthcare receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation outcomes, while others report severe neglect and poor communication. Critical concerns frequently involve staffing shortages, lack of responsiveness, and issues with patient hygiene and basic care. Families should be aware that experiences appear to vary significantly depending on the specific unit and individual staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Supportive end-of-life care
Concerns
- Staffing shortages leading to neglect and slow response times (mentioned by 6 reviewers)
- Poor communication from administration regarding care and insurance (mentioned by 3 reviewers)
- Inadequate hygiene and patient care (e.g., dirty diapers, unassisted feeding) (mentioned by 3 reviewers)
- Loss or damage of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team responds to some online feedback; what is your process for keeping families updated on changes in a resident's care or insurance status?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure timely assistance with daily hygiene and mealtime support?
- 3What steps does the facility take to ensure personal belongings are tracked and protected during a resident's stay?
- 4With the recent focus on rehabilitation and therapy, how do you balance those services with the daily social and recreational needs of residents?
- 5How does your nursing team coordinate with families during medical emergencies, and what is your protocol for escalating care when a resident's health needs change suddenly?
- 6What specific training or extra support do your staff members receive to ensure consistent, high-quality care during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was a resident in adult home until she passed and the staff gave her dignity at end of life along with support for the family. Very clean and professional facility.”
“I spent 6 months at Washington Center, learning how to walk again and get back to living independently, and I cannot say enough good things about the place.”
“The amount of times that the admin has not communicated with me over my father’s care. Is unprofessional. Telling my family insurance is not paying for his care, when I called the insurance company that was not true at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies, with recurring issues in resident protection from abuse and neglect appearing across multiple surveys from 2020 to 2024, indicating persistent problems. The facility also shows ongoing deficiencies in emergency preparedness, electrical systems, and fire safety equipment that are currently being corrected but raise safety concerns.
Sep 12, 2025Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 13, 2022Routine1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jan 10, 2020Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Federal Penalties
Fine
Sep 12, 2025
$9,620
Ownership & Operations
Who Operates This Facility
Washington Center for Rehab and Healthcare
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 12 of 35
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Sicklick, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit washington-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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