Warm Springs Medical Center Nursing Home
Strong Medicare quality ratings; families often praise efficient covid-19 vaccination process. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Given the significant number of reports regarding neglect, poor facility hygiene, and unprofessional staff, we strongly recommend looking at other facilities for long-term care. If you must use this facility for short-term rehab, ensure you have a family member present daily to monitor medication administration and hygiene, as communication and response times are frequently cited as major pain points.
Google Reviews
Google Reviews
58 reviews on Google“Warm Springs Medical Center receives highly polarized feedback, with many reviewers warning against using it for emergency care or long-term nursing due to reports of neglect, understaffing, and poor facility maintenance. While some patients report positive experiences with specific doctors or quick vaccine appointments, a significant number of families describe a lack of communication, unprofessional staff behavior, and inadequate rehabilitation services.”
Quality Themes
Tap a score for detailsStrengths
- Efficient COVID-19 vaccination process
- Some individual doctors and nurses are described as kind and attentive
- Short wait times reported by some patients
- Helpful physical and occupational therapy staff
Concerns
- Unprofessional and rude staff behavior (mentioned by 11 reviewers)
- Long wait times in the ER (mentioned by 7 reviewers)
- Facility cleanliness and maintenance issues (bugs, stains, odors) (mentioned by 6 reviewers)
- Inadequate or insufficient rehabilitation therapy (mentioned by 3 reviewers)
- Poor communication with family members/POA (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
- 2What specific steps is the facility taking to ensure the dining experience and meal quality meet the needs of all residents?
- 3How does the nursing team ensure that communication remains consistent and clear with family members and POAs regarding a resident's daily care?
- 4Could you walk us through your protocols for managing medication and ensuring everything is handled with high precision?
- 5What is your process for routine facility maintenance and deep cleaning to ensure a comfortable and pristine environment for the residents?
- 6How does the staff handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The Nurse and CNA are very nice but they need to upgrade some of the policies and take care of these bugs.”
“My mother-in-law was there for three weeks in the swing bed program, and was discharged. They barely did any therapy with her. A week after being discharged, she ended up back at the hospital with an enormous wound and sepsis.”
“My aunt is there now and she isnt happy at all!! The staff seems lazy and very uncaring. She has had to remove her own diapers and when the nurse did it was left in the room for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing concerning issues with wound care, respiratory care, accident prevention, and grievance handling. The facility has faced recurring problems across quality of care, fire safety, and food service areas, with deficiencies spanning multiple surveys from 2022 through 2025. While all violations show correction dates, the pattern of repeated issues across different care areas suggests ongoing operational challenges that warrant careful consideration.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 27, 2025Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nov 5, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 5, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 21, 2022Routine1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Warm Springs Medical Center Nursing Home
for profit
Ownership & Management
Owners
Meriwether County Hospital Authority
Owner · Organization
Meriwether Health Properties, INC
Owner · Organization
Pinnacle Medical, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit warmspringsmc.org
Medicare data downloads
Original nursing home datasets
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