Walnut Hills Nursing Home
Strong Medicare quality ratings; families often praise active, welcoming independent living community. Still worth an in-person visit.
based on 35 Google reviews

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What this means for your family
Walnut Hills appears to be a highly regarded community for independent living, but families seeking nursing or rehab care should exercise extreme caution. Please conduct a thorough, unannounced visit and specifically ask for the facility's recent state survey results and their protocols for pressure wound prevention and medication administration.
Google Reviews
Google Reviews
35 reviews on Google“Walnut Hills Retirement Community receives polarized feedback depending on the level of care. Independent living residents consistently praise the community atmosphere, cleanliness, and faith-based environment. However, families of nursing and rehab patients have reported severe concerns regarding neglect, poor communication, and unprofessional staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Active, welcoming independent living community
- Clean and well-maintained campus
- Faith-based, supportive environment
- Engaging activities and social events
Concerns
- Neglect and poor clinical care for nursing/rehab residents (mentioned by 3 reviewers)
- Communication failures and difficulty reaching staff (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience for residents?
- 2With the facility having a strong reputation for social activities, could you walk us through a typical weekly schedule for someone who enjoys staying active?
- 3Regarding clinical oversight, what specific protocols do you have in place to ensure consistent medication management and accuracy for residents?
- 4How do you facilitate communication between the nursing staff and family members to ensure we are always kept in the loop regarding our loved one's health status?
- 5Given the recent focus on clinical care standards, what steps is the leadership team taking to ensure that every resident receives attentive, compassionate support from all staff members?
- 6In the event of a medical concern or emergency, what is your process for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“Family found her face down on the floor wrapped up in cords and diaper off, their response was “she looked comfortable and we didn’t want to bother her” she hasn’t been receiving her medication… opioids found on the floor in her room..”
“My uncle developed such severe pressure wounds on his back and allowed to lay in feces he was in a life threatening emergency and had emergency surgery to clean the multiple wounds on his body.”
“Don't really care for the nasty attitudes of the nursing stuff when I haven't been able to reach my Mom for 5 days, everytime, we will check and have her call you!! 5 days her phone still goes straight to voicemail.!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Walnut Hills Nursing Home has significant recurring issues, with families filing 16 complaints leading to federal violations. The facility consistently struggles with medication management (including error rates exceeding 5%), infection control appearing in multiple surveys, and fire safety system maintenance problems that have persisted across years. While all deficiencies show correction dates, the pattern of recurring violations in critical care areas warrants careful consideration during your visit.
Mar 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 7, 2024Routine9
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 10, 2024Complaint9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 4, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 6, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 23, 2022Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Walnut Hills Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit walnuthillsliving.org
Medicare data downloads
Original nursing home datasets
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