See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Walnut Hills Nursing Home

Strong Medicare quality ratings; families often praise active, welcoming independent living community. Still worth an in-person visit.

4748 Olde Pump Street, Walnut Creek, OH 4468776 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 35 Google reviews

5
4
3
2
1
Walnut Hills Nursing Home Nursing Home in Walnut Creek, OH — Street View
Street View

Watch Walnut Hills Nursing Home

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Walnut Hills appears to be a highly regarded community for independent living, but families seeking nursing or rehab care should exercise extreme caution. Please conduct a thorough, unannounced visit and specifically ask for the facility's recent state survey results and their protocols for pressure wound prevention and medication administration.

Google Reviews

Google Reviews

35 reviews on Google
Walnut Hills Retirement Community receives polarized feedback depending on the level of care. Independent living residents consistently praise the community atmosphere, cleanliness, and faith-based environment. However, families of nursing and rehab patients have reported severe concerns regarding neglect, poor communication, and unprofessional staff conduct.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean9.0Activities9.0Meds1.0MemoryN/AComms3.0Value7.0

Strengths

  • Active, welcoming independent living community
  • Clean and well-maintained campus
  • Faith-based, supportive environment
  • Engaging activities and social events

Concerns

  • Neglect and poor clinical care for nursing/rehab residents (mentioned by 3 reviewers)
  • Communication failures and difficulty reaching staff (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(2)5.01.0'21(2)4.03.0'23(6)3.33.0'25(2)5.0'26(18)

Distribution · 37 analyzed

5
28
4
1
3
1
2
0
1
7
11 reviews posted between Jan 11, 2026Jan 14, 2026 · 11 were 5-star

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience for residents?
  • 2With the facility having a strong reputation for social activities, could you walk us through a typical weekly schedule for someone who enjoys staying active?
  • 3Regarding clinical oversight, what specific protocols do you have in place to ensure consistent medication management and accuracy for residents?
  • 4How do you facilitate communication between the nursing staff and family members to ensure we are always kept in the loop regarding our loved one's health status?
  • 5Given the recent focus on clinical care standards, what steps is the leadership team taking to ensure that every resident receives attentive, compassionate support from all staff members?
  • 6In the event of a medical concern or emergency, what is your process for notifying the family and coordinating with the resident's primary physician?

Personalized based on this facility's data


Key Review Excerpts

Family found her face down on the floor wrapped up in cords and diaper off, their response was “she looked comfortable and we didn’t want to bother her” she hasn’t been receiving her medication… opioids found on the floor in her room..

Memory care family member · 2023☆☆☆☆

My uncle developed such severe pressure wounds on his back and allowed to lay in feces he was in a life threatening emergency and had emergency surgery to clean the multiple wounds on his body.

Long-term resident's family · 2023☆☆☆☆

Don't really care for the nasty attitudes of the nursing stuff when I haven't been able to reach my Mom for 5 days, everytime, we will check and have her call you!! 5 days her phone still goes straight to voicemail.!

Long-term resident's family · 2024★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
5.00hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
12.1%
OH
28.2%
Holmes
39.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
19.5%
OH
25.4%
Holmes
24.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
OH
5.8%
Holmes
6.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.5%
OH
9.4%
Holmes
18.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.9%
Worse than Avg
Here
18.9%
US
15.3%
OH
6.9%
Holmes
5.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.4%
OH
21.6%
Holmes
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
81.8%
OH
78.4%
Holmes
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Better than Avg
Here
88.5%
US
79.8%
OH
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.1)
16 complaint-triggered

Walnut Hills Nursing Home has significant recurring issues, with families filing 16 complaints leading to federal violations. The facility consistently struggles with medication management (including error rates exceeding 5%), infection control appearing in multiple surveys, and fire safety system maintenance problems that have persisted across years. While all deficiencies show correction dates, the pattern of recurring violations in critical care areas warrants careful consideration during your visit.

Mar 11, 2025Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 7, 2024Routine
9
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jul 10, 2024Complaint
9
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Apr 4, 2024Complaint
2
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 6, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 23, 2022Routine
5
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Walnut Hills Nursing Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Kauffman, JeremyContracted Managing EmployeeKauffman, JeremyOfficer / DirectorKauffman, JeremyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call