Oak Pointe Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise accommodating administrative staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
Oak Pointe shows potential for high-quality, personalized care, but consistency appears to be a major factor. When touring, we strongly recommend asking about their specific protocols for call-light response times and how they handle staff training regarding patient interactions to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
12 reviews on Google“Oak Pointe Nursing & Rehabilitation receives highly polarized feedback, with some families praising the personalized care and accommodating staff, while others report significant concerns regarding cleanliness and staff responsiveness. While some long-term residents' families highlight a welcoming environment, negative reports describe long wait times for assistance and unprofessional behavior from staff members.”
Quality Themes
Tap a score for detailsStrengths
- Accommodating administrative staff
- Personalized care for long-term residents
- Clean, well-maintained facility environment
- Variety in meal options
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by your 5-star CMS health inspection rating; what specific protocols do you follow to maintain such high standards of cleanliness and safety?
- 2It's wonderful to hear that your administrative team is so accommodating; how does that level of personalized service extend to the daily care of long-term residents?
- 3We want to ensure my loved one's needs are met promptly; what steps are in place to ensure call lights are answered quickly, especially during busy shifts?
- 4How do you approach training your staff to ensure every interaction is professional, respectful, and attentive to resident needs?
- 5What does a typical day look like here in terms of social activities and dining, and how much variety can we expect in the meal options?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is professional, caring, kind, and absolutely has the best interests of their residents in mind. The facility is spotless, the atmosphere is friendly and the care team is always willing to help the residents adjust to being there as well as helping family members adjust”
“I was hitting call light for well over 20 minutes and no staff members came to help me, so that when I started yelling for help and THEY as the staff members. Was yelling at me for even asking for help.”
“They have great personalized care and they stay in contact with me in regards to their health and well-being. I would recommend Oak Point nursing center to anyone with the need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Pointe shows a mixed pattern with 20 deficiencies across three surveys, primarily involving fire safety systems, food service quality, and resident care planning. Most concerning are recurring issues with smoke barriers and construction materials appearing in multiple surveys, suggesting ongoing facility maintenance challenges. While all deficiencies have correction dates, the persistence of fire safety problems and a recent medication error rate violation warrant careful attention during your visit.
May 29, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 31, 2024Routine3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Feb 17, 2022Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Oak Pointe Nursing & Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 13 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit oak-pointe.net
Medicare data downloads
Original nursing home datasets
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