Metairie Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

Watch Metairie Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in INSPIRED HEALTHCARE MANAGEMENT chain · $132,895 in fines
What this means for your family
This facility offers a clean environment and strong activity programs, which are great for long-term engagement. However, the reports of rude staff and dismissive attitudes are concerning; I recommend visiting unannounced during different shifts to observe how staff interact with residents and visitors firsthand.
Google Reviews
Google Reviews
22 reviews on Google“Metairie Health Care Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report serious concerns regarding unprofessional behavior and inadequate care. While several reviewers highlight positive rehab outcomes and attentive nursing, there are recurring complaints about staff attitude, poor communication, and neglectful responses to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy
- Active social and religious programming
Concerns
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
- Inadequate response to patient needs and requests (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from the community; how do you currently use resident and family input to improve day-to-day care?
- 2What specific steps are being taken to address the recent health inspection findings and improve the overall care standards?
- 3How do you ensure that nursing staff can respond quickly and effectively to a resident's immediate needs or requests during a night shift?
- 4Could you tell me more about the social and religious programming available to keep residents engaged and active in the community?
- 5In the event of a medical emergency, what is the specific protocol for notifying the family and coordinating with outside doctors?
- 6How do you approach training your team to ensure every interaction with residents and their families is professional and compassionate?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly helpful, accommodating, and caring. Every time I visit, the facility smells fresh and clean, which says a lot about how well it’s maintained.”
“The staff keeps him engaged with so many activities, which has given him the chance to socialize again. One of the biggest blessings is that he’s able to attend a full Catholic Mass every week right in the building.”
“HORRIBLE. The staff is very rude to visitors and their patients. Workers show up with bonnets and unprofessional attire. Anything you ask for they make it seem like your asking for the hardest thing in the world.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaint-triggered reports resulting in 9 deficiencies, particularly around infection control, medication management, and care planning issues. Recurring problems include repeated infection control violations across multiple surveys, medication safety concerns, and gaps in resident assessment and care planning. While all deficiencies show correction dates, the frequency of issues—especially repeat violations in infection control—suggests ongoing operational challenges that families should carefully evaluate before placement.
Dec 17, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 3, 2025Complaint4
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 22, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 19, 2024Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 26, 2024Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
Dec 19, 2024
$72,360
Payment Denial
Dec 19, 2024
34-day denial
Fine
Jan 26, 2024
$60,535
Ownership & Operations
Who Operates This Facility
Metairie Health Care Center
for profit
Chain Affiliation
Inspired Healthcare Management
6 facilities nationwide
Chain avg rating: 1.5/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Metairie Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit metairiehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Waldon Health Care Center
1.6 miNursing Home · Kenner, LA
Colonial Oaks Living Center
2.1 miNursing Home · Metairie, LA
East Jefferson General Hospital - Snf
2.1 miNursing Home · Metairie, LA
St Anthony Community Care Center
2.4 miNursing Home · Metairie, LA
Chateau Living Center
2.7 miNursing Home · Kenner, LA
St Joseph of Harahan
4.7 miNursing Home · Harahan, LA