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Nursing HomeMedicaid Investigative

Metairie Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6401 Riverside Drive, Metairie, LA 70003202 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 22 Google reviews

5
4
3
2
1
Metairie Health Care Center Nursing Home in Metairie, LA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 7)

Bottom 25% in LA · Critically understaffed (RN) · Worst in INSPIRED HEALTHCARE MANAGEMENT chain · $132,895 in fines

Source: Medicare data

What this means for your family

This facility offers a clean environment and strong activity programs, which are great for long-term engagement. However, the reports of rude staff and dismissive attitudes are concerning; I recommend visiting unannounced during different shifts to observe how staff interact with residents and visitors firsthand.

Google Reviews

Google Reviews

22 reviews on Google
Metairie Health Care Center receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report serious concerns regarding unprofessional behavior and inadequate care. While several reviewers highlight positive rehab outcomes and attentive nursing, there are recurring complaints about staff attitude, poor communication, and neglectful responses to basic patient needs.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities9.0Meds8.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation therapy
  • Active social and religious programming

Concerns

  • Unprofessional and rude staff behavior (mentioned by 3 reviewers)
  • Inadequate response to patient needs and requests (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.52023(4)5.02024(1)3.82025(18)5.02026(2)

Distribution · 25 analyzed

5
16
4
2
3
1
2
0
1
6

How They Respond to Reviews

91%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very responsive to feedback from the community; how do you currently use resident and family input to improve day-to-day care?
  • 2What specific steps are being taken to address the recent health inspection findings and improve the overall care standards?
  • 3How do you ensure that nursing staff can respond quickly and effectively to a resident's immediate needs or requests during a night shift?
  • 4Could you tell me more about the social and religious programming available to keep residents engaged and active in the community?
  • 5In the event of a medical emergency, what is the specific protocol for notifying the family and coordinating with outside doctors?
  • 6How do you approach training your team to ensure every interaction with residents and their families is professional and compassionate?

Personalized based on this facility's data


Key Review Excerpts

The staff is incredibly helpful, accommodating, and caring. Every time I visit, the facility smells fresh and clean, which says a lot about how well it’s maintained.

Long-term resident's family · 2025★★★★★

The staff keeps him engaged with so many activities, which has given him the chance to socialize again. One of the biggest blessings is that he’s able to attend a full Catholic Mass every week right in the building.

Long-term resident's family · 2025★★★★★

HORRIBLE. The staff is very rude to visitors and their patients. Workers show up with bonnets and unprofessional attire. Anything you ask for they make it seem like your asking for the hardest thing in the world.

Family member · 2025☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
18%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.5%
Worse than Avg
Here
40.5%
US
15.3%
LA
20.1%
Jefferson
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
LA
19.0%
Jefferson
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.4%
LA
16.5%
Jefferson
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.5%
LA
23.2%
Jefferson
18.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.5%
LA
22.8%
Jefferson
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.4%
Better than Avg
Here
85.4%
US
79.8%
LA
76.2%
Jefferson
73.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.4%
Mixed vs Avgs
Here
75.4%
US
81.8%
LA
84.8%
Jefferson
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Mixed vs Avgs
Here
2.2%
US
1.6%
LA
3.3%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
3penalties
Well above state avg (8.3)
9 complaint-triggered
$132,895 in fines

This facility shows concerning patterns with families filing multiple complaint-triggered reports resulting in 9 deficiencies, particularly around infection control, medication management, and care planning issues. Recurring problems include repeated infection control violations across multiple surveys, medication safety concerns, and gaps in resident assessment and care planning. While all deficiencies show correction dates, the frequency of issues—especially repeat violations in infection control—suggests ongoing operational challenges that families should carefully evaluate before placement.

Dec 17, 2025Routine
7
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 3, 2025Complaint
4
0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 22, 2025Complaint
3
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 19, 2024Routine
15
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Oct 9, 2024Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 26, 2024Routine
9
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0661Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Federal Penalties

Fine

Dec 19, 2024

$72,360

Payment Denial

Dec 19, 2024

34-day denial

Fine

Jan 26, 2024

$60,535

Ownership & Operations

Who Operates This Facility

Owner / Operator

Metairie Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Inspired Healthcare Management

Chain Size

6 facilities nationwide

Chain avg rating: 1.5/5 · Rank 5 of 6 (Worst)

Ownership & Management

Owners

Metairie Operations LLC

Owner · Organization

100%

Key personnel

Cedor, AndrewManagerHerpich, ByronManagerLeach, Mary LynnManagerParikh, ParimalManagerInspired Healthcare Management, LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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