Waddell Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
Waddell Nursing and Rehab is highly regarded for its effective physical therapy and compassionate care, particularly for memory care residents. However, families should be vigilant regarding resident safety and dietary needs, as some reviewers have noted concerns about responsiveness and food quality. We recommend scheduling a tour during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
90 reviews on Google“Waddell Nursing and Rehab Center receives a high volume of positive reviews praising the compassionate staff, effective physical therapy, and clean facility. However, a segment of reviewers reports serious concerns regarding neglect, poor food quality, and inconsistent communication during medical issues. Families should weigh the strong testimonials about staff dedication against the specific complaints regarding resident safety and dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful and professional administrative team
Concerns
- Inadequate patient care and neglect (mentioned by 4 reviewers)
- Poor food quality and inappropriate dietary management (mentioned by 3 reviewers)
- Slow response times for basic patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback; how does the management team work with families to address any concerns regarding daily care?
- 2The physical and occupational therapy services here have such a great reputation; could you tell us more about how the therapists coordinate with the nursing staff for a resident's recovery?
- 3What specific steps are taken to ensure that dietary needs and meal quality are consistently meeting the preferences and nutritional requirements of the residents?
- 4How do the nurses and aides manage call bells and response times during the night shifts to ensure everyone's needs are met promptly?
- 5Can you describe what a typical day looks like for residents, including the types of social activities or outings available to keep them engaged?
- 6In the event of a sudden medical change or an emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Waddell Nursing and Rehab are true professionals. From Tabitha, Cindy, Laura, and Sheila in the front office, to the professionals in food service, laundry, maintenance, physical therapy, and the Nursing and personal care staff (especially Stephanie), the care my parents receive from them on a daily basis is truly top notch and much appreciated.”
“They did an amazing job caring for my father who had Dementia, Parkinson's, and he was blind. They became a part of our family. The new Director, Aaron Hartman and staff are very hands on and caring.”
“My Dad was sent here from the hospital for physical therapy. His second night here, he got out of bed and fell across the room. The only reason the staff knew was because his roommate yelled for 15 minutes. The food was inedible. It would take hours to get someone to come and change him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waddell Nursing and Rehab Center has significant building safety and maintenance concerns, with fire safety systems, electrical wiring, and medication management being the most recurring problem areas across three federal inspections. While the facility has corrected all identified deficiencies, the pattern shows ongoing challenges with basic infrastructure and pharmacy services that required repeated attention from 2019 to 2023.
Nov 19, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Meet other general requirements.
Apr 19, 2023Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 24, 2021Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Waddell Nursing and Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 17 of 125 (Best)
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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