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Nursing HomeMedicaid Investigative

Galax Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

836 Glendale Rd, Galax, VA 24333120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 25 Google reviews

5
4
3
2
1
Galax Health and Rehab Nursing Home in Galax, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (23 vs median 11.0)
  • High staff turnover (71%)
  • High RN turnover (86%)

Bottom 25% in VA · Critically understaffed (RN) · Very high staff turnover · Worst in TRIO HEALTHCARE chain · $13,627 in fines

Source: Medicare data

What this means for your family

Recent reports suggest the facility has made significant strides in cleanliness and staff engagement, making it a potentially better option than it was in previous years. However, families should be aware of reports regarding inconsistent meal quality and potential delays in nursing response times; we recommend asking the administration directly about their current staffing ratios and meal service protocols.

Google Reviews

Google Reviews

25 reviews on Google
Galax Health and Rehab presents a polarized experience for families, with recent reviews highlighting significant improvements in cleanliness and staff engagement alongside persistent complaints regarding meal quality and response times. While some residents and visitors report compassionate care and a clean environment, others express frustration with administrative communication and inconsistent nursing availability. Prospective families should weigh these conflicting reports carefully, as experiences appear to vary significantly based on individual needs and staff interactions.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Attentive and caring nursing staff
  • Visible improvement in care quality
  • Friendly and helpful CNAs

Concerns

  • Slow response times to call buttons (mentioned by 2 reviewers)
  • Poor meal quality and small portion sizes (mentioned by 2 reviewers)
  • Unprofessional or rude administrative staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)3.02019(2)2.42021(5)3.92024(11)4.02025(4)3.02026(4)

Distribution · 28 analyzed

5
16
4
0
3
1
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some recent feedback mentioning improvements in care quality; what specific steps has the nursing team taken recently to enhance the daily experience for residents?
  • 2Since some families have mentioned delays with call buttons, what is your current system for ensuring residents receive timely assistance during the night?
  • 3Could you tell me more about the dining experience, specifically regarding how much variety and portion size are provided during meal times?
  • 4How does the administration ensure that communication remains clear and professional between the facility and the families?
  • 5What is the protocol for handling a medical emergency after hours or during the weekend?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The room was very clean. His tray of food actually looked edible. The CNA's were on the halls working and not sitting at the desk on their phones.

Visitor · 2024★★★★★

He hasn't even been here a week,and ive seen so much improvement in him,hes up and aware and alert. The nurses ive came in contact with are all so very helping and caring towards him.

Family member · 2026★★★★★

When you push the call button for the nurse,sometimes they come right away sometimes they take forever. I have had to wait for up to 40 min.

Rehab patient · 2024☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.34hrs
82%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility41.0%
Worse than Avg
Here
41.0%
US
19.5%
VA
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
15.3%
VA
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
14.4%
VA
15.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
VA
91.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.5%
VA
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.7%
Better than Avg
Here
88.7%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
1penalties
Well above state avg (14.5)
10 complaint-triggered
$13,627 in fines

This facility has significant concerns with 10 complaint-triggered deficiencies indicating families have reported problems. The most recurring issues involve quality of care (particularly accident prevention and daily living assistance), medication management, and infection control. Recent complaints in 2024 involved life support procedures, respiratory care, and safety supervision, while a 2023 complaint included neglect reporting failures. Though all deficiencies show correction dates, the pattern of family complaints suggests ongoing care quality concerns.

Nov 21, 2024Complaint
2
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 17, 2024Complaint
2
0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 16, 2023Routine
30
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Nov 16, 2023Complaint
5
0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 6, 2023Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 16, 2021Routine
12
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Federal Penalties

Fine

Nov 21, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Galax Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Trio Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.2/5 · Rank 5 of 9 (Worst)

Ownership & Management

Owners

Gl Virginia Holdings LLC

Owner · Organization

100%

Trio Health Care - East, LLC

Owner (parent company) · Organization

Trio Healthcare Investors LLC

Owner (parent company) · Organization

Trio Healthcare LLC

Owner (parent company) · Organization

Gentry, Boyd

Owner (parent company)

Rubenstein, David

Owner (parent company)

Key personnel

Viers, RobertW-2 Managing EmployeeGentry, BoydOfficer / DirectorRubenstein, DavidOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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