W Frank Wells Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in FL · Below recommended RN staffing · Significantly below average staffing · $26,320 in fines
What this means for your family
While some families express satisfaction with the care provided, the report of 30-minute wait times for basic assistance is a significant concern. When touring, we recommend asking specifically about nurse-to-resident ratios and how the facility ensures timely responses to call lights.
Google Reviews
Google Reviews
7 reviews analyzed“Families considering W FRANK WELLS NURSING HOME will find limited qualitative feedback, with most reviews lacking descriptive detail. While some residents receive adequate care, concerns have been raised regarding inconsistent nursing responsiveness and delays in assistance for basic needs like restroom access.”
Quality Themes
Tap a score for detailsStrengths
- Generally positive initial impressions
- Some attentive nursing staff
- Consistent facility presence for long-term care
Concerns
- Slow nursing response times for resident assistance
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they call for help?
- 2Given the recent focus on improving health inspection outcomes, what specific steps is the leadership team taking to address the identified deficiencies?
- 3I noticed that some families appreciate the consistent presence of your long-term care team; how do you ensure that staff members build meaningful, ongoing relationships with the residents?
- 4What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active throughout the week?
- 5In the event of a medical emergency, what is the exact process for notifying family members and coordinating care with local hospitals?
- 6How does your nursing team balance the needs of all 69 residents to ensure that no one experiences long wait times for routine care or assistance?
Personalized based on this facility's data
Key Review Excerpts
“My Nanny Is Here, I Find Some of the nurses to be negligent take them 30 minutes to come so they can get her in the restroom. A lot of the nurses are good and then some are terrible.”
“My mom is there they are good with her .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2024 that revealed serious concerns including resident protection failures and accident hazards, though the facility has corrected these issues. The facility shows recurring problems with administration and quality oversight, safety systems, and resident care standards across multiple surveys. While all deficiencies have been addressed with correction dates, the pattern of administrative weaknesses and the complaint-triggered safety issues warrant careful consideration during any visit.
Dec 5, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Jun 13, 2024Complaint4
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 26, 2023Routine6
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 24, 2021Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jun 13, 2024
$26,320
Ownership & Operations
Who Operates This Facility
W Frank Wells Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit edfraserhospital.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.