Macclenny Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
The facility's rehabilitation department is highly regarded and frequently praised for helping patients regain mobility. However, families should be extremely vigilant regarding basic care; we recommend unannounced visits at various times, including weekends and evenings, to ensure your loved one is receiving consistent hygiene and monitoring.
Google Reviews
Google Reviews
51 reviews analyzed“Macclenny Nursing and Rehab Center receives polarized feedback, with many families praising the rehabilitation therapy department and individual staff members for their dedication. However, there are serious, recurring reports of neglect, poor hygiene, and inadequate monitoring of vulnerable residents, particularly during night shifts or weekends. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Responsive leadership and management
- Clean and well-maintained facility environment
Concerns
- Inadequate hygiene and personal care (e.g., unbathed residents, soiled clothing) (mentioned by 4 reviewers)
- Neglect and lack of monitoring for vulnerable or non-verbal residents (mentioned by 4 reviewers)
- Poor communication and responsiveness from staff (mentioned by 3 reviewers)
- Low quality or nutritionally inadequate food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I noticed your leadership team is quite active in responding to feedback online; how do you use that communication channel to address family concerns once a loved one is admitted?
- 3Could you walk me through your standard protocol for daily hygiene and grooming assistance to ensure residents always feel comfortable and well-cared for?
- 4Since medication management is a critical part of care, what specific systems do you have in place to ensure accuracy and timely administration for residents?
- 5For residents who may be non-verbal or require extra monitoring, what is your approach to checking in on them throughout the day to ensure their needs are consistently met?
- 6We understand that nutrition is vital for recovery; could you tell us about your current dining program and how you accommodate specific dietary preferences or nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“My parents were discharged from Macclenny Nursing and Rehab today. They were there for about 6 weeks. In that time the amazing PT and OT department took a bed ridden patient and diligently worked with her until she is able to walk with her walker.”
“My father fell out of his bed and laid there for over 33 minutes. His roommate kept calling for the staff but nobody ever came. 911 had to be called.”
“The staff takes time to sit and talk with my grandmother as well as feed her since she has become unable to do so for herself. My family couldn't ask for a place any better to make my grandmother feel at home and loved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Macclenny Nursing and Rehab Center has 13 deficiencies across three surveys, with recurring issues in fire safety systems and building maintenance appearing in multiple inspections. The facility also had deficiencies in resident care areas including pain management, dental care, and bladder/bowel care during a 2021 survey. All identified problems have correction dates from the facility, though fire door maintenance issues appeared in both 2023 and 2025 surveys, suggesting potential ongoing challenges with safety system upkeep.
Jun 19, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 17, 2023Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 21, 2021Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Macclenny Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 43 (Best)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit macclennyrehab.com
Medicare data downloads
Original nursing home datasets
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