Virgil Rehabilitation & Skilled Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (17 vs median 13.0)
- High RN turnover (60%)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce)
What this means for your family
This facility offers impressive rehabilitation results and skilled physical therapy that can help patients regain mobility. However, families must be extremely vigilant regarding hygiene care and medication administration, as multiple recent reviews highlight significant failures in basic patient care and professional conduct.
Google Reviews
Google Reviews
40 reviews on Google“Families may find success with the facility's rehabilitation and physical therapy services, which several reviewers praise for helping patients regain mobility. However, there are serious allegations regarding neglect, specifically concerning hygiene care and medication management, alongside reports of unprofessional administrative behavior.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate nursing and care staff
- Beautiful property views and gardens
- Helpful case management and coordination
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 2 reviewers)
- Unprofessionalism and poor communication from administration (mentioned by 2 reviewers)
- Facility appearance is outdated and gloomy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent inspections, what specific steps has the leadership team taken to address the noted deficiencies and improve the health inspection rating?
- 2How do you ensure that the nursing staff is able to provide consistent, high-quality care during busy shifts?
- 3What is the protocol for handling a medical emergency in the middle of the night when the primary physician isn't on-site?
- 4What kind of daily activities or social events do you have planned to keep the residents engaged and connected with each other?
- 5I noticed the facility is very responsive to feedback from families; how do you typically incorporate resident or family suggestions into your care plans?
- 6How do you manage the balance of care for 124 residents to ensure everyone gets personalized attention from the nursing team?
Personalized based on this facility's data
Key Review Excerpts
“Thank you to the Garden Crest team, nurses and rehab. You guys did a tremendous job with my mom from not being able to walk to getting her up and walking stuff is very attentive And always answering all types of questions I had thank you to everyone”
“The nursing team is exceptional—always attentive, compassionate, and incredibly skilled. They take the time to understand your needs and provided personalized support every step of the way.”
“my uncle was here, he said the nurses treated him awfully and they didnt change his diaper for hourss when it was dirty. EDIT- My uncle has passed away, we assume it's because he wasnt given his meds at all and progressively got worse overtime”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints that led to 17 deficiencies, with recurring issues around accident prevention, medication management, and fire safety systems. While all violations appear corrected, the facility shows persistent problems across multiple surveys with accident hazards (cited in both complaints and routine inspections), medication errors, and building safety requirements. The pattern suggests ongoing operational challenges despite stated corrections.
Feb 6, 2026Routine23
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Jan 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Aug 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Jul 29, 2025
55-day denial
Ownership & Operations
Who Operates This Facility
Virgil Rehabilitation & Skilled Nursing Center
for profit
Ownership & Management
Owners
Modi, Rushabh
Owner
Modi, Shruti
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit healthy.kaiserpermanente.org
Medicare data downloads
Original nursing home datasets
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