Vineyards at Concord, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
Given the reports of unnotified falls and lack of supervision, we strongly advise families to conduct unannounced visits and verify the facility's fall-prevention protocols. While some families have had positive experiences, the recent pattern of communication failures regarding resident safety is a significant red flag that requires direct questioning of the administration.
Google Reviews
Google Reviews
5 reviews on Google“The Vineyards at Concord receives highly polarized feedback, with families reporting significant concerns regarding safety protocols, communication, and responsiveness. While one reviewer praised the staff for their compassion and attentiveness, others described serious lapses in fall prevention and a lack of transparency regarding resident injuries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate staff members
- Strong family-staff relationship building
- Responsive to individual resident quirks
Concerns
- Poor communication regarding resident health and falls (mentioned by 2 reviewers)
- Lack of responsiveness and supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a smaller capacity of 32 residents, how do you ensure that each resident receives consistent supervision throughout the day and night?
- 2I noticed you actively engage with families online; what is your preferred method for keeping families updated on a resident’s health status or any unexpected changes?
- 3Given the staffing ratings, could you walk me through your current staffing model and how you ensure residents are well-supported during shift changes?
- 4How do you handle communication with family members when a resident experiences a fall or a sudden medical issue to ensure we are kept in the loop?
- 5What specific activities or programs do you have in place that allow your team to cater to the unique personality quirks and preferences of each resident?
- 6How does your team work to balance the need for resident independence with the level of oversight required to maintain a safe environment?
Personalized based on this facility's data
Key Review Excerpts
“My father and family had a wonderful experience during the time he stayed here. They provided for all his needs and even his quirks. We were kept aware of any issues with his health, care or well being.”
“Failed to notify family of falling except when she fell in the dining room in front of everyone. Supposed to have alarm on her bed so they can check on her and I didn't see it on her bed she fell again and I walked in and saw the bruises on her body”
“Unprofessional, dishonest, substandard care, poor communication. We were lied to and mislead by the owner. I would not recommend this facility to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building maintenance issues across multiple years, with families filing complaints about abuse reporting and accident prevention. The most frequent problems involve fire safety systems, building maintenance, and resident safety oversight. While all deficiencies show correction dates, the repetitive nature of fire safety violations and recent complaint-triggered issues regarding abuse response suggest ongoing operational challenges that families should discuss during visits.
Apr 28, 2026Complaint5
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 6, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 18, 2022Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 3, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Vineyards at Concord, the
for profit
Ownership & Management
Owners
Burke, Rachel
Owner
Hicks, Joshua
Owner
Smith, Robbie
Owner
Warner, Tirzah
Owner
Deer Field Realty Holdings, LLC
Owner · Organization
Deer Field Realty Holdings, LLC
Owner (parent company) · Organization
Burke, Rachel
Owner (parent company)
Warner, Tirzah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit vineyardsatconcord.com
Medicare data downloads
Original nursing home datasets
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