Embassy of Valley View
Strong Medicare quality ratings; families often praise compassionate, family-like staff atmosphere. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
This facility is highly regarded for its dementia care and warm, family-oriented culture. However, because of serious allegations regarding fall prevention and safety, we strongly recommend asking for their specific fall-reduction protocols and incident reporting history during your tour.
Google Reviews
Google Reviews
42 reviews on Google“Embassy of Valley View receives highly polarized feedback, with a significant number of glowing reviews from staff and family members praising the dementia care and family-like atmosphere. However, critical concerns regarding patient safety, specifically regarding fall prevention and alleged negligence, have been raised by family members of former residents. Prospective families should carefully weigh the reported warm, interactive environment against serious allegations of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-like staff atmosphere
- Specialized dementia and memory care
- Engaging resident activities
- Responsive and supportive nursing team
Concerns
- Negligence leading to falls and patient injury (mentioned by 2 reviewers)
- Poor management and administrative issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on memory care, what specific protocols and safety measures are in place to prevent resident falls and ensure mobility support?
- 2With a 2-star CMS staffing rating, how does your leadership team ensure that residents receive consistent, high-quality attention throughout the day and night?
- 3I noticed some feedback regarding administrative communication; what is the best way for families to stay updated on their loved one's care and reach management when concerns arise?
- 4Can you walk me through how your nursing team coordinates care when a resident experiences a sudden medical change or emergency?
- 5The reviews highlight a very warm, family-like atmosphere; how do you foster that culture while balancing the administrative demands of a 50-resident facility?
- 6What does a typical week of activities look like for residents, and how do you tailor these programs to those with varying levels of memory impairment?
Personalized based on this facility's data
Key Review Excerpts
“My dad was here for over a year and a half. He received the best care from the nurses, aides, everyone. Everyone here is professional but so friendly. It is one big happy family.”
“My precious momma was in VV from January 2021 until she passed in April 2023 , they became our family . The nurses are a class act and the aides genuinely care for the residents.”
“If you value your loved ones , you’ll stay far from here , both my family members DIED from their negligence ! Falling down led to the death of both within one year of each other .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who were physically restrained
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring issues across multiple surveys, with families filing at least two complaints that triggered investigations. The most frequent problems involve resident rights violations (including billing notifications and privacy), fire safety system maintenance, and nursing staffing issues. While all deficiencies show correction dates, infection control problems and some resident rights issues have persisted across different surveys, suggesting ongoing challenges with maintaining consistent compliance standards.
Feb 26, 2026Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 30, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 30, 2024Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Mar 7, 2022Routine16
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Aug 14, 2023
$2,823
Fine
Aug 7, 2023
$2,470
Fine
Jul 17, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Embassy of Valley View
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 37
Ownership & Management
Owners
Embassy Healthcare Holdings INC
Owner · Organization
2020 Gsr Dynasty LLC
Owner (parent company) · Organization
Aaron Handler Family Dynasty Trust
Owner (parent company) · Organization
Ah Dynasty LLC
Owner (parent company) · Organization
George S. Repchick 2020 Family Dynasty Trust
Owner (parent company) · Organization
Repchick, George
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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