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Nursing HomeMedicaid Top Rated

Embassy of Valley View

Strong Medicare quality ratings; families often praise compassionate, family-like staff atmosphere. Still worth an in-person visit.

3363 Ragged Ridge Road, Frankfort, OH 4562850 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 42 Google reviews

5
4
3
2
1
Embassy of Valley View Nursing Home in Frankfort, OH — Street View
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What this means for your family

This facility is highly regarded for its dementia care and warm, family-oriented culture. However, because of serious allegations regarding fall prevention and safety, we strongly recommend asking for their specific fall-reduction protocols and incident reporting history during your tour.

Google Reviews

Google Reviews

42 reviews on Google
Embassy of Valley View receives highly polarized feedback, with a significant number of glowing reviews from staff and family members praising the dementia care and family-like atmosphere. However, critical concerns regarding patient safety, specifically regarding fall prevention and alleged negligence, have been raised by family members of former residents. Prospective families should carefully weigh the reported warm, interactive environment against serious allegations of substandard care.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean5.0Activities9.0MedsN/AMemory9.0Comms4.0ValueN/A

Strengths

  • Compassionate, family-like staff atmosphere
  • Specialized dementia and memory care
  • Engaging resident activities
  • Responsive and supportive nursing team

Concerns

  • Negligence leading to falls and patient injury (mentioned by 2 reviewers)
  • Poor management and administrative issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.32020(3)1.02021(1)4.92023(28)3.42024(5)5.02025(5)5.02026(2)

Distribution · 44 analyzed

5
34
4
4
3
0
2
1
1
5
19 reviews posted between May 15, 2023May 19, 2023 · 15 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's focus on memory care, what specific protocols and safety measures are in place to prevent resident falls and ensure mobility support?
  • 2With a 2-star CMS staffing rating, how does your leadership team ensure that residents receive consistent, high-quality attention throughout the day and night?
  • 3I noticed some feedback regarding administrative communication; what is the best way for families to stay updated on their loved one's care and reach management when concerns arise?
  • 4Can you walk me through how your nursing team coordinates care when a resident experiences a sudden medical change or emergency?
  • 5The reviews highlight a very warm, family-like atmosphere; how do you foster that culture while balancing the administrative demands of a 50-resident facility?
  • 6What does a typical week of activities look like for residents, and how do you tailor these programs to those with varying levels of memory impairment?

Personalized based on this facility's data


Key Review Excerpts

My dad was here for over a year and a half. He received the best care from the nurses, aides, everyone. Everyone here is professional but so friendly. It is one big happy family.

Memory care family member · 2023★★★★★

My precious momma was in VV from January 2021 until she passed in April 2023 , they became our family . The nurses are a class act and the aides genuinely care for the residents.

Long-term resident's family · 2023★★★★★

If you value your loved ones , you’ll stay far from here , both my family members DIED from their negligence ! Falling down led to the death of both within one year of each other .

Long-term resident's family · 2024☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

5

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
12.1%
OH
28.2%
Ross
24.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.5%
OH
25.4%
Ross
24.6%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility10.9%
Worse than Avg
Here
10.9%
US
0.1%
OH
0.1%
Ross
0.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
OH
6.9%
Ross
10.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.7%
Mixed vs Avgs
Here
16.7%
US
15.5%
OH
9.4%
Ross
18.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.9%
Mixed vs Avgs
Here
7.9%
US
14.4%
OH
5.8%
Ross
11.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.9%
Worse than Avg
Here
64.9%
US
81.8%
OH
78.4%
Ross
71.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
3penalties
Well below state avg (10.1)
2 complaint-triggered
$10,586 in fines
Clean record — no deficiencies

This facility has had recurring issues across multiple surveys, with families filing at least two complaints that triggered investigations. The most frequent problems involve resident rights violations (including billing notifications and privacy), fire safety system maintenance, and nursing staffing issues. While all deficiencies show correction dates, infection control problems and some resident rights issues have persisted across different surveys, suggesting ongoing challenges with maintaining consistent compliance standards.

Feb 26, 2026Routine
2
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 30, 2024Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0947Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

May 30, 2024Complaint
2
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Mar 7, 2022Routine
16
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Aug 14, 2023

$2,823

Fine

Aug 7, 2023

$2,470

Fine

Jul 17, 2023

$5,293

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of Valley View

Organization Type

for profit

Chain Affiliation

Chain Name

Embassy Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.5/5 · Rank 15 of 37

Ownership & Management

Owners

Embassy Healthcare Holdings INC

Owner · Organization

2020 Gsr Dynasty LLC

Owner (parent company) · Organization

Aaron Handler Family Dynasty Trust

Owner (parent company) · Organization

Ah Dynasty LLC

Owner (parent company) · Organization

George S. Repchick 2020 Family Dynasty Trust

Owner (parent company) · Organization

Repchick, George

Owner (parent company)

Key personnel

Handler, AaronOfficer / DirectorRepchick, GeorgeOfficer / DirectorEmbassy Healthcare Management INCManagerHeritage Employment Services, LLCManagerJuschka, DirkManager
Source: Medicare provider data

Contact

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References & Resources

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