Villages of Lake Highlands
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 252 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in Texas · Below recommended RN staffing · Above recommended total nurse staffing · $28,814 in fines
What this means for your family
This facility offers exceptional physical therapy and a wonderful activities program that can greatly improve a resident's quality of life. However, families must be extremely vigilant regarding staffing levels and medication accuracy, as multiple recent reports indicate serious lapses in care during night and weekend shifts.
Google Reviews
Google Reviews
252 reviews on Google“Families considering The Villages of Lake Highlands will find a facility highly praised for its exceptional physical therapy, social work, and vibrant activities programs. However, there are significant and recurring reports of severe understaffing, particularly on weekends and nights, which has led to serious allegations of neglect and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Engaging and thoughtful activities programs
- Compassionate social work and admissions staff
- Clean and beautiful physical environment
Concerns
- Severe understaffing on nights and weekends (mentioned by 4 reviewers)
- Neglect regarding hygiene and cleanliness of rooms (mentioned by 3 reviewers)
- Medication administration errors (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Lack of communication from management/nursing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently using the reviewer's name and acknowledging specific staff members or events mentioned. However, the response to the most severe negative review is overtly defensive and argumentative.
Questions for Your Tour
- 1It is wonderful to see how much management engages with the community online; how does the leadership team ensure that communication remains consistent between the nursing staff and families?
- 2We have heard great things about your physical therapy and rehab services; could you tell us more about how those programs are integrated into a resident's daily routine?
- 3What kind of engaging activities or social programs do you have planned to keep the residents active and connected?
- 4With the high staffing rating you have, how do you ensure that the same level of care and attention is maintained during the night shifts and over the weekends?
- 5Could you walk us through your specific protocols for medication administration and how you track accuracy to ensure resident safety?
- 6How do you manage dietary needs and meal quality to ensure that every resident enjoys nutritious and appetizing food?
Personalized based on this facility's data
Key Review Excerpts
“The activities team is amazing. They truly care about providing the residents with a high quality of life. They constantly organize activities to keep the residents active and engaged.”
“The physical therapy she received helped her tremendously! So much so, that she's having the other knee replacement surgery and plans to go back again.”
“We were surrounded by staff that cried and prayed with us during our final days. Her favorite 'entertainer' that we called 'The Cowboy Guy' came and played to her personally by her bedside.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints leading to 11 deficiencies, with recurring issues in treatment and care, medication management, and care planning. The facility shows a pattern of problems with providing appropriate care according to orders and developing complete care plans, with these issues appearing across multiple surveys. While all deficiencies show correction dates, the repeated nature of complaints and similar violations across different time periods suggests ongoing care quality concerns.
Dec 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 16, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 28, 2025
$11,879
Fine
Oct 24, 2024
$8,976
Fine
Apr 18, 2024
$8,167
Ownership & Operations
Who Operates This Facility
Jsc Lake Highlands Operations, Lp
for profit
VILLAGE SENIOR CARE LLC
MUBASHIR M KAMRAN
Ownership & Management
Owners
Jsc Lake Highlands I Senior Living, Lp
Owner · Organization
Javelin Group Funding I, Lp
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
252 reviews from families & visitors
Official Website
Visit villagesoflakehighlands.com
Medicare data downloads
Original nursing home datasets
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