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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 257 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 69% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering The Villages of Lake Highlands will find a facility highly praised for its exceptional physical therapy, social work, and vibrant activities programs. However, there are significant and recurring reports of severe understaffing, particularly on weekends and nights, which has led to serious allegations of neglect and medication errors.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
The owner provides highly personalized responses to positive reviews, frequently using the reviewer's name and acknowledging specific staff members or events mentioned. However, the response to the most severe negative review is overtly defensive and argumentative.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy she received helped her tremendously! So much so, that she's having the other knee replacement surgery and plans to go back again.”
“DO NOT BRING YOUR LOVED ONES HERE. They are GROSSLY UNDERSTAFFED, specifically on nights and weekends.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Multiple families have filed complaints leading to 11 deficiencies, with recurring issues in treatment and care, medication management, and care planning. The facility shows a pattern of problems with providing appropriate care according to orders and developing complete care plans, with these issues appearing across multiple surveys. While all deficiencies show correction dates, the repeated nature of complaints and similar violations across different time periods suggests ongoing care quality concerns.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 28, 2025
$11,879
Fine
Oct 24, 2024
$8,976
Fine
Apr 18, 2024
$8,167
Jsc Lake Highlands Operations, Lp
for profit
VILLAGE SENIOR CARE LLC
MUBASHIR M KAMRAN
Owners
Jsc Lake Highlands I Senior Living, Lp
Owner · Organization
Javelin Group Funding I, Lp
Owner (parent company) · Organization
Jsc Lake Highlands I Senior Living, Lp
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
257 reviews from families & visitors
Official Website
Visit villagesoflakehighlands.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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