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Strong Medicare quality ratings; public reviewers often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Village Square Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate individual nursing staff and effective rehabilitation and physical therapy team. Review the component ratings and current source records before deciding.
Families should exercise extreme caution, as many reviewers report severe neglect, including failure to administer medication, hygiene issues, and unresponsiveness to call buttons. While some long-term residents and rehab patients praise specific nurses and the rehab team, there is a recurring pattern of critical safety concerns and poor sanitation.
Quality Themes
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Rating Trends
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Distribution · 53 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Each time she has been admitted, she was treated for weakness and mobility related issues as she was a fall risk at her apartment. Each time the care has been very good BUT the most important aspect (in my opinion) is the genuine loving relationships my Mom has established.”
“My mother in law was stuck in a fecal diaper, the night staff yelled at her!!! She's a diabetic and they gave her no water, and no insulin! SHE COULD HAVE DIED HERE.”
“The nurses here are caring, attentive and so kind. My dad had hip surgery and he would try and get out of bed so they lowered the bed and padded the floor. The were always making sure he was safe.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning complaint patterns with families filing 10 reports across recent surveys, often regarding resident rights violations, wound care, and infection control. The three most problematic care areas are resident rights (including dignified treatment and family notification), wound and pressure ulcer care, and medication management. While all deficiencies show correction dates, the recurring nature of issues with resident rights, clinical care quality, and safety systems suggests ongoing operational challenges that families should investigate thoroughly during visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Village Square Healthcare Center
for profit
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 18
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
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Medicare Care Compare
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Google Reviews
50 reviews from families & visitors
Official Website
Visit villagesquarehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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