Silvergate San Marcos Retirement Residence
Families consistently rate this highly — reviewers highlight warm and caring staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
This facility offers a lovely, social environment with a staff that is historically very caring. However, families should be extremely cautious regarding recent reports of significant maintenance failures (elevators and water) and potential staffing shortages on weekends.
Google Reviews
Google Reviews
38 reviews on Google“Families often praise the facility for its warm, family-like atmosphere and the caring nature of the nursing and administrative staff. However, recent reviews highlight serious operational concerns regarding unreliable elevators, frequent water outages, and a perceived decline in care quality and staffing levels during weekends.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring staff
- Clean and well-maintained environment
- Engaging resident activities
- Professional and responsive management
Concerns
- Staffing shortages and lack of support on weekends (mentioned by 2 reviewers)
- Facility maintenance issues (elevator, plumbing, AC) (mentioned by 2 reviewers)
- Decline in care quality for advanced memory care
- Loss or damage of personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The management uses a mix of personalized greetings and templates that acknowledge specific details from the reviews. While they are polite and empathetic, some responses rely on repetitive phrasing regarding the 'Silvergate family.'
Questions for Your Tour
- 1We noticed how much the management team values feedback from families; how does the staff typically incorporate resident or family suggestions into the daily care routine?
- 2With the wonderful variety of resident activities mentioned by others, could you walk us through what a typical weekly social calendar looks like for someone in assisted living?
- 3How does the care team ensure consistent support and staffing levels during the weekends to maintain the same high quality of care seen during the week?
- 4What is the current plan for ongoing facility maintenance, specifically regarding the upkeep of the elevators and climate control systems, to ensure a comfortable environment?
- 5In the event of a medical emergency after hours, what specific protocols are in place to ensure a rapid response and seamless communication with our family?
- 6How does the facility manage the tracking and security of residents' personal belongings to prevent any loss or damage?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very nice and well kept. The staff is incredibly friendly and helpful. Recently though, it feels as per if attention to patients has declined.”
“Everyone there was outstanding. Very welcoming and caring. From care givers to med techs to nurses to front house staff, all were caring, helpful, understanding and sympathetic.”
“THE ELEVATOR DOESN'T WORK 60% of the time. They tell me in case of an emergency they'll carry my 300 lb father down stairs. Also, the water goes off weekly.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 28, 2026InspectionClean
FACILITY EVALUATION REPORT
Apr 15, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 7, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 22, 2024OtherClean
The report documents a Case Management visit conducted by an LPA to obtain signatures on an amended report. The visit was unannounced and involved meeting with the Administrator. No specific deficiencies or citations were found in the provided text.
Aug 21, 2024OtherClean
The facility underwent an unannounced Case Management visit conducted by LPA Carmen Lopez. The LPA reviewed staff records and was provided with a Plan of Correction clearance letter from a previous visit. No deficiencies were observed or cited during this inspection.
Aug 14, 2024ComplaintClean
This report details a complaint investigation regarding alleged theft of a resident's money. The investigation found no evidence to support the allegation, leading to an 'Unsubstantiated' finding. No specific deficiencies were cited in the provided text.
May 8, 2024InspectionClean
The facility underwent a Required Annual Inspection on May 8, 2024. The inspection covered physical plant, medication storage, food service, and care/supervision areas. The report indicates that no Title 22, Division 6 Regulation violations were observed or cited during this visit.
Mar 29, 2024OtherClean
This was a Case Management visit to deliver an amended report and clear a previous Plan of Correction. The report cites two deficiencies, both classified as Type A, indicating immediate health and safety risks. The most serious finding relates to the failure to immediately call 9-1-1 following a resident's fall, which was linked to a subsequent death.
Ownership & Operations
Who Operates This Facility
Americare Health & Retirement, INC. a Calif. CORP.
JOAN RINK-CARROLL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit silvergaterr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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