Nursing HomeMedicaid Medicare 5-star

Village Green Health and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise highly effective and motivating physical therapy team. Still worth an in-person visit.

1601 Purdue Drive, Terry Sanford · Fayetteville, NC 28304|170 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 203 Google reviews

(910) 486-5000 Directions Website

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What this means for your family

Village Green Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly effective and motivating physical therapy team and compassionate and attentive nursing staff (cited by many). Review the component ratings and current source records before deciding.

Google Reviews

203 public Google reviews available

Village Green Health and Rehabilitation receives highly polarized feedback, with many patients praising the therapy department for helping them regain mobility and strength. However, there is a recurring pattern of serious concerns regarding nursing neglect, poor hygiene, and inadequate communication with families, particularly on weekends.

Quality Themes

Tap a score for details

Strengths

Highly effective and motivating physical therapy team
Compassionate and attentive nursing staff (cited by many)
Clean and well-maintained facility environment
Strong discharge planning and recovery support

Concerns

Neglect of basic hygiene (showers, bed changes, wound care) (mentioned by 12 reviewers)
Understaffing, especially on weekends (mentioned by 8 reviewers)
Poor communication with family members and doctors (mentioned by 6 reviewers)
Poor quality, cold, or inappropriate food (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 195 analyzed

145

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; what is your preferred method for keeping families updated on their loved one's daily progress and care plan?
2Given the high praise for your physical therapy team, how do you ensure that same level of consistency and attentiveness when it comes to daily hygiene and personal care routines?
3With your staffing levels fluctuating on weekends, what specific protocols do you have in place to ensure residents still receive timely assistance and monitoring during those times?
4I understand that nutrition is a key part of recovery; could you walk me through how you manage meal quality and ensure that residents receive food that is both appetizing and appropriate for their dietary needs?
5Since your CMS staffing rating is a 3 out of 5, what steps is the facility taking to ensure that nursing staff have enough time to provide thorough wound care and regular bed changes for every resident?
6What does a typical afternoon look like in terms of social engagement or activities for residents who are not currently in scheduled therapy sessions?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team here give the residents life. They are able to make all of them smile and they give you that extra boost of confidence and reassurance that you’ll be able to get stronger and go home.”

Rehab patient · 2025★★★★★

“The weekend told the true story. LIMITED STAFFING on weekends. No one is at the nurse's station on weekends. You can push the nurse's button and wait, wait, wait, wait.”

Family member · 2023★☆☆☆☆

Source: 195 Google reviews in the current analysis set; Google reports 203 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.52hrs

69%

Registered nurses for medical care

Total Nursing

4.18hrs

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

47%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility52.4%

Worse than Avg

Here

52.4%

12.8%

5.9%

Cumberland

7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for the flu

↑ Higher is better

This Facility75.8%

Worse than Avg

Here

75.8%

95.5%

94.1%

Cumberland

87.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

19.5%

21.3%

Cumberland

14.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility77.7%

Worse than Avg

Here

77.7%

93.5%

92.0%

Cumberland

82.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

15.4%

14.0%

Cumberland

12.8%

Residents needing more daily help over time

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

13.9%

15.6%

Cumberland

12.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.2%

Better than Avg

Here

92.2%

79.8%

78.1%

Cumberland

62.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.0%

Mixed vs Avgs

Here

74.0%

82.0%

80.6%

Cumberland

73.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.4%

Cumberland

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 3 · near NC avg (5.6)

2 complaint-triggered findings

Village Green has recurring building safety issues, with fire alarm and heating system deficiencies appearing across multiple surveys from 2024-2025, suggesting persistent maintenance problems. The facility also shows repeated issues with care planning and assessment processes. While all deficiencies have correction dates, the pattern of recurring building safety violations across surveys raises concerns about the facility's ability to maintain proper infrastructure and resident safety systems.

May 13, 2026Routine1 finding

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Feb 20, 2026Complaint2 findings

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 20, 2025Routine5 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 19, 2024Routine5 findings

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Aug 3, 2022Routine1 finding

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Green Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Sanstone Health & Rehabilitation

Chain Size

18 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 17 (Highest rating)

Ownership & Management

Owners

Ardent Health and Rehabilitation Co

Owner · Organization

Sprenger, Christopher

Owner

Key personnel

Village Green Healthcare Properties LLC5% or Greater Mortgage InterestCollins-Frye, KaiaW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(910) 486-5000

villagegreen.sanstonehealth.com

1601 Purdue Drive

Fayetteville, NC 28304

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

203 reviews from families & visitors

Official Website

Visit villagegreen.sanstonehealth.com

Medicare data downloads

Original nursing home datasets

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