Village Green Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective and motivating physical therapy team. Still worth an in-person visit.
based on 202 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy program, which has helped many patients regain independence. However, families should be aware of significant reports of neglect regarding hygiene and weekend staffing. We strongly recommend visiting on a weekend and asking specifically how the facility ensures consistent care and communication during off-hours.
Google Reviews
Google Reviews
202 reviews on Google“Village Green Health and Rehabilitation receives highly polarized feedback, with many patients praising the therapy department for helping them regain mobility and strength. However, there is a recurring pattern of serious concerns regarding nursing neglect, poor hygiene, and inadequate communication with families, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and motivating physical therapy team
- Compassionate and attentive nursing staff (cited by many)
- Clean and well-maintained facility environment
- Strong discharge planning and recovery support
Concerns
- Neglect of basic hygiene (showers, bed changes, wound care) (mentioned by 12 reviewers)
- Understaffing, especially on weekends (mentioned by 8 reviewers)
- Poor communication with family members and doctors (mentioned by 6 reviewers)
- Poor quality, cold, or inappropriate food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for keeping families updated on their loved one's daily progress and care plan?
- 2Given the high praise for your physical therapy team, how do you ensure that same level of consistency and attentiveness when it comes to daily hygiene and personal care routines?
- 3With your staffing levels fluctuating on weekends, what specific protocols do you have in place to ensure residents still receive timely assistance and monitoring during those times?
- 4I understand that nutrition is a key part of recovery; could you walk me through how you manage meal quality and ensure that residents receive food that is both appetizing and appropriate for their dietary needs?
- 5Since your CMS staffing rating is a 3 out of 5, what steps is the facility taking to ensure that nursing staff have enough time to provide thorough wound care and regular bed changes for every resident?
- 6What does a typical afternoon look like in terms of social engagement or activities for residents who are not currently in scheduled therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here give the residents life. They are able to make all of them smile and they give you that extra boost of confidence and reassurance that you’ll be able to get stronger and go home.”
“My Aunt was taken there after having surgery to do rehabilitation... She got sent back to the hospital after a few weeks due to getting sepsis all throughout her body. It wasn't caught in time and she passed a few days later in the hospital.”
“The weekend told the true story. LIMITED STAFFING on weekends. No one is at the nurse's station on weekends. You can push the nurse's button and wait, wait, wait, wait.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Village Green has recurring building safety issues, with fire alarm and heating system deficiencies appearing across multiple surveys from 2024-2025, suggesting persistent maintenance problems. The facility also shows repeated issues with care planning and assessment processes. While all deficiencies have correction dates, the pattern of recurring building safety violations across surveys raises concerns about the facility's ability to maintain proper infrastructure and resident safety systems.
May 13, 2026Routine1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Feb 20, 2026Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 20, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 19, 2024Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 3, 2022Routine1
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Ownership & Operations
Who Operates This Facility
Village Green Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 3 of 17 (Best)
Ownership & Management
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
202 reviews from families & visitors
Official Website
Visit villagegreen.sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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