Village Care of King
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 4.0)
- High staff turnover (82%)
- High RN turnover (93%)
Bottom 25% in NC · Critically understaffed (RN) · Very high staff turnover · Worst in SABER HEALTHCARE GROUP chain · $110,113 in fines
What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgery recovery. However, families must be vigilant regarding communication and basic care needs; we strongly recommend scheduling frequent visits to ensure your loved one is receiving timely assistance and medication as prescribed.
Google Reviews
Google Reviews
94 reviews on Google“Village Care of King receives polarized feedback, with many families praising the dedicated rehabilitation team and kind nursing staff for their role in successful recoveries. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long wait times for basic assistance, and inconsistent communication from management. Families should weigh the strong clinical outcomes reported by many against the recurring complaints about responsiveness and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated rehabilitation therapy team
- Compassionate and patient nursing staff
- Strong focus on post-injury/surgery recovery
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to long wait times for basic assistance (mentioned by 6 reviewers)
- Inconsistent or poor communication from management and nursing leadership (mentioned by 4 reviewers)
- Poor quality or inadequate meal service (mentioned by 3 reviewers)
- Inconsistent medication management and administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given your facility's strong reputation for rehabilitation, how do you ensure that the high level of care provided during therapy sessions carries over into daily nursing support and assistance?
- 3With a capacity of 96 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with their daily needs?
- 4Could you walk me through your current process for medication administration and how you ensure accuracy and consistency for residents with complex health needs?
- 5I understand that dining is a central part of life here; what steps are you taking to improve the quality and variety of the meal service for your residents?
- 6How does your leadership team maintain open lines of communication with families to ensure we are always kept in the loop regarding our loved one's health and care plan?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department was AMAZING! They got my ankle unlocked and got 90% of the swelling out of it and showed me how to keep the swelling down.”
“My grandmother waited for assistance for the bathroom for 40 minutes and wet herself in the end. She already struggles walking BY HERSELF. They didn't give her medicine and her tv was broken.”
“They are severely understaffed, resulting in extremely low employee morale. I listened to staff loudly complaining about working double shifts, other staff members simply not showing up for work and management being unsupportive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Village Care of King has concerning patterns of deficiencies, with 12 complaints filed by families triggering inspections. Recurring issues include accident prevention and resident supervision, care planning problems, and resident rights violations regarding proper notification. Most deficiencies show correction, but accident hazards have appeared multiple times across different years, suggesting persistent safety challenges that warrant careful evaluation during your visit.
Jan 8, 2026Routine3
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 11, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Jan 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 10, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 23, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Jan 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 17, 2025
$44,117
Fine
Mar 23, 2024
$49,544
Fine
Jan 19, 2024
$16,452
Ownership & Operations
Who Operates This Facility
Village Care of King
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 113 of 125 (Worst)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Oak Forest Health and Rehabilitation
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