King Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High staff turnover (66%)
Below average in NC · Critically understaffed (RN) · No penalties on record
What this means for your family
While the activities and therapy departments are highly regarded, the facility has significant, recurring reports of neglect and poor communication regarding medical care. We strongly advise families to conduct unannounced visits during weekends or evenings to observe staffing levels and response times, as these are the periods where the most critical concerns have been raised.
Google Reviews
Google Reviews
45 reviews on Google“King Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the activities department and therapy staff, while others report severe neglect and communication failures. Families should be aware of significant concerns regarding hygiene, responsiveness to call lights, and inconsistent nursing care quality. The facility appears to have experienced a decline in perceived standards following a change in management.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active recreation department
- Effective physical and occupational therapy
- Friendly and helpful administrative staff
- Clean and well-maintained building
Concerns
- Neglect of basic hygiene (soiled diapers/bedding) (mentioned by 4 reviewers)
- Slow or ignored response to call lights (mentioned by 4 reviewers)
- Poor communication regarding medical status and changes (mentioned by 3 reviewers)
- Inconsistent or rude nursing staff behavior (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your primary process for keeping families updated on changes in a resident's medical status or daily health?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I see that your recreation department is highly praised; could you walk me through a typical week of activities and how you encourage residents to participate?
- 4To ensure consistent care, how does your nursing team coordinate with the pharmacy and medical staff to prevent delays or errors in medication management?
- 5Maintaining hygiene is a top priority for our family; what is your daily routine for ensuring that room cleanliness and personal care needs are consistently met?
- 6How do you foster a supportive and professional environment for your nursing staff to ensure that every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“Patients are often left sitting in soiled diapers and bedding for hours. The cries, calls, and pleas for help are often ignored by staff.”
“The therapy team worked closely with them every day and we saw real progress, which meant everything to our family.”
“My dad was rushed to the hospital and they didn't even call us and tell us. They have no communication as far as medication changes, rehab, future goals, current progress, nothing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
King Health and Rehabilitation Center has ongoing compliance issues with 27 deficiencies across recent surveys, including three complaint-triggered cases where families reported concerns about resident transfers, personal belongings protection, and bladder care. The facility shows recurring problems with medication management, care planning, and fire safety systems that persist across multiple surveys, though most violations have been corrected by the facility.
Apr 16, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 24, 2024Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 14, 2023Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 2, 2022Routine10
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
King Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 27 of 57
Ownership & Management
Owners
Beaver, Donald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit kinghealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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