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Nursing HomeMedicaid Investigative

King Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

115 White Road, King, NC 2702196 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 45 Google reviews

5
4
3
2
1
King Health and Rehabilitation Center Nursing Home in King, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 4.0)
  • High staff turnover (66%)

Below average in NC · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

While the activities and therapy departments are highly regarded, the facility has significant, recurring reports of neglect and poor communication regarding medical care. We strongly advise families to conduct unannounced visits during weekends or evenings to observe staffing levels and response times, as these are the periods where the most critical concerns have been raised.

Google Reviews

Google Reviews

45 reviews on Google
King Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the activities department and therapy staff, while others report severe neglect and communication failures. Families should be aware of significant concerns regarding hygiene, responsiveness to call lights, and inconsistent nursing care quality. The facility appears to have experienced a decline in perceived standards following a change in management.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities9.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Engaging and active recreation department
  • Effective physical and occupational therapy
  • Friendly and helpful administrative staff
  • Clean and well-maintained building

Concerns

  • Neglect of basic hygiene (soiled diapers/bedding) (mentioned by 4 reviewers)
  • Slow or ignored response to call lights (mentioned by 4 reviewers)
  • Poor communication regarding medical status and changes (mentioned by 3 reviewers)
  • Inconsistent or rude nursing staff behavior (mentioned by 3 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.62024(9)3.52025(13)4.72026(30)

Distribution · 52 analyzed

5
39
4
3
3
0
2
1
1
9
13 reviews posted between Jan 7, 2026Jan 9, 2026 · 13 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is your primary process for keeping families updated on changes in a resident's medical status or daily health?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
  • 3I see that your recreation department is highly praised; could you walk me through a typical week of activities and how you encourage residents to participate?
  • 4To ensure consistent care, how does your nursing team coordinate with the pharmacy and medical staff to prevent delays or errors in medication management?
  • 5Maintaining hygiene is a top priority for our family; what is your daily routine for ensuring that room cleanliness and personal care needs are consistently met?
  • 6How do you foster a supportive and professional environment for your nursing staff to ensure that every resident feels treated with kindness and respect?

Personalized based on this facility's data


Key Review Excerpts

Patients are often left sitting in soiled diapers and bedding for hours. The cries, calls, and pleas for help are often ignored by staff.

Family member of resident · 2025☆☆☆☆

The therapy team worked closely with them every day and we saw real progress, which meant everything to our family.

Family member of resident · 2026★★★★★

My dad was rushed to the hospital and they didn't even call us and tell us. They have no communication as far as medication changes, rehab, future goals, current progress, nothing.

Family member of resident · 2024☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility33.1%
Worse than Avg
Here
33.1%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.5%
NC
21.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
NC
91.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
15.3%
NC
20.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
14.4%
NC
16.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
NC
94.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Above state avg (5.6)
3 complaint-triggered

King Health and Rehabilitation Center has ongoing compliance issues with 27 deficiencies across recent surveys, including three complaint-triggered cases where families reported concerns about resident transfers, personal belongings protection, and bladder care. The facility shows recurring problems with medication management, care planning, and fire safety systems that persist across multiple surveys, though most violations have been corrected by the facility.

Apr 16, 2025Routine
9
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 16, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 29, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jan 24, 2024Routine
5
0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 14, 2023Complaint
1
0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Sep 2, 2022Routine
10
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

King Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 27 of 57

Ownership & Management

Owners

Beaver, Donald

Owner

100%

Key personnel

Yates, BrendaW-2 Managing EmployeeBeaver, AlanOfficer / DirectorYates, BrendaOfficer / DirectorChoice Health Management, Serv LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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