Village at Victory Lakes, the
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
The facility's rehabilitation therapy team is highly regarded, making it a potential option for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple recent reviews highlight persistent issues with call-button response times and nursing attentiveness. We strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
60 reviews on Google“The Village at Victory Lakes receives polarized feedback, with many families praising the facility's beautiful campus, religious services, and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, slow response times to call buttons, and problematic billing practices. Prospective families should carefully weigh the positive experiences in independent living and rehab against the recurring complaints about understaffing and administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Beautiful, well-maintained campus
- Strong pastoral and spiritual support
- Compassionate and helpful admissions staff
Concerns
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Inconsistent or poor quality of nursing care (mentioned by 6 reviewers)
- Aggressive or confusing billing practices and late fees (mentioned by 3 reviewers)
- Rude or unhelpful administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong pastoral and spiritual program; how are these services integrated into the daily life of residents who may not be able to leave their rooms?
- 2With the rehabilitation team being a noted strength, how do you ensure that the communication between the therapy staff and the nursing team remains consistent for residents undergoing recovery?
- 3I see that you are very active in responding to feedback online; what is your current process for addressing family concerns regarding response times to call buttons or urgent needs?
- 4Could you walk me through your medication management process to help me understand how you ensure accuracy and consistency for residents with complex health needs?
- 5To help us plan for the future, could you explain your billing process and how you ensure families are kept fully informed of any charges or potential fees?
- 6Given the size of the campus, what measures are in place to ensure that administrative staff remain accessible and responsive to families who have questions or need assistance?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and techs were angels, and the physical therapists were marvelous. The facility is spotless and the food was quite good.”
“Staff is horrible! The only good is the therapy. My father fell twice cause of lack of care. Push button and they wouldn't come, I have proof by being there everyday.”
“There was only one person whom I do not recommend -- do not allow Nurse Pam near your loved one. She is cold, callous, rude, and physically rough with patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent problems with pressure ulcer care, accident prevention, and infection control, with issues recurring across multiple surveys over several years. Families have filed complaints that triggered inspections, including recent concerns about meal service timing and safety hazards. While the facility corrects deficiencies when cited, the recurring patterns in basic care areas suggest ongoing quality challenges that potential families should carefully evaluate.
Mar 12, 2026Routine15
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 30, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 7, 2024Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Federal Penalties
Fine
Mar 12, 2026
$322,870
Fine
Feb 23, 2026
$19,135
Fine
Jan 29, 2025
$20,253
Fine
Feb 7, 2024
$15,953
Ownership & Operations
Who Operates This Facility
Village at Victory Lakes, the
nonprofit
Chain Affiliation
Franciscan Communities
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Franciscan Sisters of Chicago Services Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit franciscanministries.org
Medicare data downloads
Original nursing home datasets
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