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Nursing HomeMedicaid

Village at Victory Lakes, the

Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.

1055 East Grand Avenue, Lindenhurst, IL 60046120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 60 Google reviews

5
4
3
2
1
Village at Victory Lakes, the Nursing Home in Lindenhurst, IL — Street View
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What this means for your family

The facility's rehabilitation therapy team is highly regarded, making it a potential option for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple recent reviews highlight persistent issues with call-button response times and nursing attentiveness. We strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels firsthand.

Google Reviews

Google Reviews

60 reviews on Google
The Village at Victory Lakes receives polarized feedback, with many families praising the facility's beautiful campus, religious services, and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, slow response times to call buttons, and problematic billing practices. Prospective families should carefully weigh the positive experiences in independent living and rehab against the recurring complaints about understaffing and administrative communication.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities9.0Meds3.0Memory6.0Comms4.0Value5.0

Strengths

  • Effective rehabilitation therapy team
  • Beautiful, well-maintained campus
  • Strong pastoral and spiritual support
  • Compassionate and helpful admissions staff

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
  • Inconsistent or poor quality of nursing care (mentioned by 6 reviewers)
  • Aggressive or confusing billing practices and late fees (mentioned by 3 reviewers)
  • Rude or unhelpful administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'19(11)'21(4)'23(4)'25(6)'26(7)

Distribution · 62 analyzed

5
38
4
5
3
1
2
2
1
16

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a strong pastoral and spiritual program; how are these services integrated into the daily life of residents who may not be able to leave their rooms?
  • 2With the rehabilitation team being a noted strength, how do you ensure that the communication between the therapy staff and the nursing team remains consistent for residents undergoing recovery?
  • 3I see that you are very active in responding to feedback online; what is your current process for addressing family concerns regarding response times to call buttons or urgent needs?
  • 4Could you walk me through your medication management process to help me understand how you ensure accuracy and consistency for residents with complex health needs?
  • 5To help us plan for the future, could you explain your billing process and how you ensure families are kept fully informed of any charges or potential fees?
  • 6Given the size of the campus, what measures are in place to ensure that administrative staff remain accessible and responsive to families who have questions or need assistance?

Personalized based on this facility's data


Key Review Excerpts

The nurses and techs were angels, and the physical therapists were marvelous. The facility is spotless and the food was quite good.

Rehab patient · 2019★★★★★

Staff is horrible! The only good is the therapy. My father fell twice cause of lack of care. Push button and they wouldn't come, I have proof by being there everyday.

Long-term resident's family · 2024☆☆☆☆

There was only one person whom I do not recommend -- do not allow Nurse Pam near your loved one. She is cold, callous, rude, and physically rough with patients.

Memory care family member · 2026★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.38hrs
OK
Registered nurses for medical care
Total Nursing
4.14hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
IL
52.5%
Lake
37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
15.5%
IL
21.8%
Lake
14.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
IL
18.3%
Lake
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
IL
14.2%
Lake
10.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
IL
90.0%
Lake
91.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
95.5%
IL
91.8%
Lake
92.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
81.8%
IL
69.0%
Lake
76.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.3%
Better than Avg
Here
80.3%
US
79.8%
IL
63.1%
Lake
73.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
IL
2.4%
Lake
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Near state avg (12.0)
4 complaint-triggered
$35,902 in fines

This facility has persistent problems with pressure ulcer care, accident prevention, and infection control, with issues recurring across multiple surveys over several years. Families have filed complaints that triggered inspections, including recent concerns about meal service timing and safety hazards. While the facility corrects deficiencies when cited, the recurring patterns in basic care areas suggest ongoing quality challenges that potential families should carefully evaluate.

Mar 12, 2026Routine
15
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 23, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 30, 2025Complaint
1
0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Oct 28, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 29, 2025Routine
13
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · Pattern

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Feb 7, 2024Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Federal Penalties

Fine

Mar 12, 2026

$322,870

Fine

Feb 23, 2026

$19,135

Fine

Jan 29, 2025

$20,253

Fine

Feb 7, 2024

$15,953

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village at Victory Lakes, the

Organization Type

nonprofit

Chain Affiliation

Chain Name

Franciscan Communities

Chain Size

6 facilities nationwide

Chain avg rating: 4.2/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Franciscan Sisters of Chicago Services Corporation

Owner · Organization

100%

Key personnel

Parkhill, RobertaOfficer / DirectorStark, JamesOfficer / DirectorUmanskiy, ReginaOfficer / DirectorParkhill, RobertaOfficer / DirectorRamirez-Justin, AndreaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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