Hillcrest Retirement Village
Strong Medicare quality ratings; families often praise warm, attentive nursing and administrative staff. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
Hillcrest features a highly praised, attentive staff that many families find comforting, but the facility is marred by serious, recurring allegations of neglect and property theft. We strongly recommend that you visit at different times of the day, observe the staff-to-resident interaction closely, and ask management specifically about their protocols for medical emergencies and securing resident belongings.
Google Reviews
Google Reviews
56 reviews on Google“Hillcrest Retirement Village receives highly polarized feedback, with many families praising the staff for their warmth, attentiveness, and professionalism. However, there are serious, recurring allegations regarding neglect, theft of personal property, and unprofessional behavior that prospective families must investigate thoroughly. While many visitors report a clean and welcoming environment, others have raised significant concerns about the quality of medical oversight and the facility's responsiveness to health emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and administrative staff
- Clean and well-maintained facility
- Strong support during the admissions process
- Visible and responsive care team
Concerns
- Allegations of patient neglect and poor medical oversight (mentioned by 4 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
- Theft of personal belongings from residents (mentioned by 2 reviewers)
- Unpleasant odors or lack of cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how warm and attentive the nursing and administrative teams are here; how do you ensure that level of personal connection is maintained with every resident?
- 2With the recent focus on improving staffing levels, what specific steps is Hillcrest taking to ensure there are enough hands on deck for daily care?
- 3Can you walk me through your process for medication management and how you ensure there are no errors in administration?
- 4How does the care team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5What measures are in place to ensure that residents' personal belongings are kept secure and accounted for within their rooms?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and helpful. I was most impressed with the admissions team. They listened to my concerns, and went beyond to help make the transition as smooth as possible.”
“My grandma didn’t get care for 9 days after she fell she is 66 and has felled before and they didn’t send her for a x ray and when we called they said we would get answered by the nurse taking care of her left on voice mail 2 times”
“My mother lived here for 11 months sad to say she past away but what makes it worse is the last time I saw her she took her ring off and told me to take it... So when she passed her ring was missing!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Retirement Village has recurring issues with accident prevention and safety, fire safety systems, and medication management across multiple surveys, with families filing complaints about inadequate supervision and care. While all deficiencies show correction dates, the facility has repeated problems with preventing accidents (cited four times) and fire safety violations spanning from 2022 to 2024, suggesting persistent operational challenges that families should investigate during visits.
Feb 17, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Sep 25, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 10, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 25, 2024
$18,974
Ownership & Operations
Who Operates This Facility
Hillcrest Retirement Village
for profit
Ownership & Management
Owners
Earl Rosenbaum Declaration of Trust
Owner · Organization
Bishop, Jack
Owner
Bishop, Karla
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit hillcrestcares.com
Medicare data downloads
Original nursing home datasets
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