Village at Cook Springs Skilled Nursing Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (58%)
Bottom 25% in AL · Below recommended RN staffing · Above average staffing · Worst in NOLAND HEALTH chain · No penalties on record · Zero deficiencies (last inspection)
What this means for your family
While independent living at this facility is well-regarded, the skilled nursing and rehab units have received multiple, consistent reports of serious neglect and medication errors. If you are considering this facility for a loved one requiring medical care, we strongly advise you to perform unannounced visits and monitor medication administration closely.
Google Reviews
Google Reviews
34 reviews on Google“The Village at Cook Springs receives highly polarized feedback, with some families praising the friendly staff and pleasant atmosphere in independent living, while others report severe neglect in the skilled nursing and rehab units. Critical reviews frequently cite medication errors, poor hygiene, and a lack of responsiveness from staff. Families considering this facility should be aware of the significant disparity between the experiences of independent living residents and those requiring higher levels of medical care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful independent living staff
- Pleasant, farm-like atmosphere
- Engaging activities and animal interaction
Concerns
- Medication management errors and missed doses (mentioned by 3 reviewers)
- Poor hygiene and lack of basic care (bathing/linens) (mentioned by 4 reviewers)
- Staff unresponsiveness and neglect (mentioned by 5 reviewers)
- Inadequate dementia/memory care training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love the idea of the farm-like atmosphere mentioned in your community description; what kind of animal interactions or outdoor activities are available for residents?
- 2With the high staffing rating you've achieved, how do you ensure that every resident's personal hygiene and daily care needs, like bathing and linens, are consistently met?
- 3Can you walk us through your specific protocols for medication administration to ensure doses are never missed or delayed?
- 4How does the nursing team communicate updates to family members regarding changes in a resident's health or daily care?
- 5What specialized training and daily routines do you have in place specifically for residents requiring memory care support?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“They failed to give him all of the medicine that I sent over there and is on his chart that he's supposed to get. They didn't give him his breathing treatments.”
“The nurses do not give medicine timely, they don't clean the patients and they don't know what they are doing. Staff will even talk rudely to family members.”
“I walked by nurses station and every single person was on their phone. But they tell my Dad they are too busy to help him. His room is dirty, used gloves on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 32 deficiencies across four surveys, including two complaint-triggered issues in late 2023 involving daily care assistance and infection control. The most recurring problems are fire safety/building code violations, infection control, and electrical system maintenance. While all deficiencies show correction dates, the persistence of infection control issues across multiple years (2018, 2019, 2023) and recent family complaints about basic care suggest ongoing operational challenges that warrant careful evaluation during a visit.
Dec 20, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 5, 2022Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 28, 2019Routine19
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 16, 2018Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Village at Cook Springs Skilled Nursing Facility
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.