Diversicare of Pell City
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
Watch Diversicare of Pell City
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (73%)
Below average in AL · Below recommended RN staffing · Very high staff turnover · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
While some families report positive experiences with rehab and hospice staff, the recurring reports of neglect, hygiene issues, and failure to communicate during medical emergencies are significant red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends or night shifts to observe staffing levels and resident care firsthand.
Google Reviews
Google Reviews
55 reviews on Google“Diversicare of Pell City receives highly polarized feedback, with many families reporting severe concerns regarding neglect, hygiene, and inadequate staffing levels. While some reviewers praise specific staff members for their kindness and the facility's rehab services, these positive experiences are frequently overshadowed by reports of residents being left in soiled conditions, medication errors, and poor communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Rehab therapy services
- Cleanliness in select areas
- Supportive hospice care experiences
Concerns
- Neglect and poor hygiene (soiled residents/unclean rooms) (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Medication management and medical oversight errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some wonderful mentions of your compassionate staff and hospice care in recent feedback; how do you ensure that level of personal connection is maintained during busy shifts?
- 2What specific protocols do you have in place to ensure resident hygiene and room cleanliness are consistently maintained throughout the day?
- 3How does the nursing team manage medication administration and oversight to prevent any errors or delays?
- 4What is the best way for family members to stay updated on a loved one's health status and daily well-being to ensure we are always in the loop?
- 5Could you tell me more about the daily activities and social engagement opportunities available for residents to keep them active?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“My father was repeatedly left in the same position for long periods, and staff failed to turn him or provide basic care. This neglect caused a deep wound on his buttock.”
“My mother is in Diversicare now. They have been an answer to prayer. She is taken care of all around. The nurses, the aides all see to her needs. She is always clean, well fed and handled with compassion.”
“He had blood in his urine for quite some time and they didn't seem to be bothered by it. He was no longer feeling well, stopped progressing, stopped eating... The next day he was admitted to the hospital with a raging UTI.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 21 deficiencies across three surveys, primarily involving fire safety systems, medication management, and infection control. Fire safety issues like faulty sprinkler systems and fire extinguishers have persisted across all three inspections from 2018 to 2022, while medication labeling problems and infection control deficiencies have recurred multiple times. All violations have been reportedly corrected, but the repeated nature of safety issues warrants careful consideration during your visit.
Mar 3, 2022Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 21, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 14, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Diversicare of Pell City
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 25 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit diversicareofpellcity.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.