Villa Gardens Health Care Unit
Strong Medicare quality ratings; families often praise compassionate and empathetic nursing staff. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility offers an exceptionally warm and accommodating staff, particularly noted for physical therapy and accommodating family milestones. However, you must be highly vigilant regarding hygiene and hygiene-related care, as there is a documented risk of neglected diaper changes.
Google Reviews
Google Reviews
11 reviews on Google“Families can expect a compassionate environment with highly praised physical therapy and nursing staff, as well as beautiful outdoor garden spaces for visits. However, there is a critical concern regarding hygiene and timely diaper changes that requires close monitoring by family members to prevent medical complications.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing staff
- Excellent physical therapy services
- Beautifully manicured gardens and outdoor paths
- Accommodating and friendly atmosphere for family events
Concerns
- Inadequate hygiene/diaper changing frequency
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that primarily offer brief thanks without acknowledging the specific details or people mentioned in the reviews. The responses rarely go beyond standard polite pleasantries.
Questions for Your Tour
- 1We love the look of the manicured gardens and outdoor paths; what kind of daily outdoor activities or strolls are organized for the residents?
- 2I noticed the staff is often described as very compassionate; how do you support your nursing team in maintaining that empathetic connection with residents?
- 3How does the care team manage routine hygiene and personal care schedules to ensure every resident is comfortable and clean throughout the day?
- 4With the beautiful atmosphere for family events, how often are families invited to participate in or attend gatherings here?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What specific steps is the facility taking to address recent health inspection findings and improve cleanliness standards in the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The staff were so accommodating and friendly to graciously host our micro wedding ceremony and reception within 24 hours. We were able to fulfill my grandfather's dying wish of seeing us get married”
“Luis, her PT, was remarkable in his ability not only to convey his expertise in physical therapy but to relate to mom in such a way that she looked forward to seeing him every day.”
“They insist everyone be diapered but don't always change those diapers. If you have a loved one here, please be sure they are changing their diapers frequently, as elderly people get UTIs without pain, and that can easily become sepsis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa Gardens has ongoing issues across multiple surveys, with 55 total deficiencies including 4 from family complaints. The facility struggles most with fire safety systems, infection control, and medication management, with these problems persisting across recent inspections from 2023-2025. Families have filed complaints about care quality and safety hazards, though all deficiencies reportedly have correction dates.
Dec 5, 2025Routine16
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 4, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 31, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 8, 2023Routine24
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Aug 24, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Villa Gardens Health Care Unit
nonprofit
Chain Affiliation
Front Porch
9 facilities nationwide
Chain avg rating: 4.6/5 · Rank 8 of 9
Ownership & Management
Owners
Front Porch Communities and Services
Owner · Organization
Merkin, Nickolas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nelson, Harry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Pennington, Paige
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit villagardenshealthcenter.org
Medicare data downloads
Original nursing home datasets
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